# Service bulletin SSM 46486

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10100508
- Published by NHTSA: 2017\-05\-24
- Manufacturer's number: SSM 46486
- Manufacturer's date: 2017\-03\-23
- NHTSA component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY

## NHTSA's summary

SOME 2016\-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL \(WSM\) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415\-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, 12\-volt battery

## Vehicles listed

- 2016 to 2017 FORD C\-MAX
- 2016 to 2017 FORD EDGE
- 2016 to 2017 FORD ESCAPE
- 2016 to 2017 FORD EXPEDITION
- 2017 FORD EXPLORER
- 2016 to 2017 FORD F\-150
- 2017 FORD F\-250 SD
- 2017 FORD F\-350 SD
- 2017 FORD F\-450 SD
- 2017 FORD F\-550 SD
- 2017 FORD F\-650 SD
- 2017 FORD F\-750 SD
- 2016 to 2017 FORD FIESTA
- 2016 to 2017 FORD FLEX
- 2016 to 2017 FORD FOCUS
- 2016 to 2017 FORD MUSTANG
- 2016 to 2017 FORD TAURUS
- 2017 FORD TRANSIT
- 2016 to 2017 FORD TRANSIT CONNECT
- 2017 LINCOLN CONTINENTAL
- 2016 to 2017 LINCOLN MKC
- 2016 LINCOLN MKS
- 2016 to 2017 LINCOLN MKT
- 2016 to 2017 LINCOLN MKX
- 2017 LINCOLN MKZ
- 2016 to 2017 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [19V809000](/recalls/nhtsa/19V809000.md), 2019-11-12: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

## Other bulletins for the same vehicles and component

- [SSM 47786](/bulletins/10156873.md), 2019-04-08, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. Some 2017\-2019 F\-Super Duty vehicles equipped with a 6.2L or 6.8L gas engine may exhibit multiple warning indicators in the instrument panel cluster and/or inoperative radio during snow plow use. Battery state of charge is important to verify prior to any repairs. 12.72v to 12.8v is a fully charged battery. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and include the following information: What brand of plow the vehicle is equipped with, If it's been equipped by the plow manufacturer's specifications, If other equipment is up\-fitted on the vehicle, ambient temperature when the concern occurs, Engine RPM and MPH/KPH, and battery state of charge. Note the concern should be duplicated similar to customer use and ambient temperature.
- [SSM 47786](/bulletins/10155561.md), 2019-04-01, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT. Some 2017\-2019 F\-Super Duty vehicles equipped with a 6.2L or 6.8L gas engine may exhibit multiple warning indicators in the instrument panel cluster and/or inoperative radio during snow plow use. Battery state of charge is important to verify prior to any repairs. 12.72v to 12.8v is a fully charged battery. To assist with the investigation use the Report a Vehicle Concern link at the bottom of the OASIS report and include the following information: What brand of plow the vehicle is equipped with, If it's been equipped by the plow manufacturer's specifications, If other equipment is up\-fitted on the vehicle, ambient temperature when the concern occurs, Engine RPM and MPH/KPH, and battery state of charge. Note the concern should be duplicated similar to customer use and ambient temperature.
- [tsb18\-2216](/bulletins/10144195.md), 2018-09-10, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT. Some 2012\-2018 Focus Electric, 2013\-2017 C\-Max Energi, and 2013\-2018 Fusion Energi plug\-in hybrid electric vehicles \(PHEV\) may exhibit the high voltage \(HV\) battery failing to charge while connected to the second Generation 120\-volt electric vehicle service equipment \(EVSE\) charge cord. Follow the Service Procedure steps to correct the condition.
- [SSM 47007](/bulletins/10140321.md), 2018-06-11, Service bulletin: WHEELS; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; TIRES. The EV Range after fully charging a Focus Electric, C\-MAX/Fusion Energi may vary after each charge event. The window sticker indicates 0\-20 mile range for C\-MAX Energi, 0\-21 mile range for Fusion Energi. Variation of EV range may not indicate a battery or charging concern. EV range is similar to the DTE display on gasoline vehicles, EV range will vary with driving/operating conditions. Conditions include: extreme outside temperatures, terrain, driving style, city or highway driving, tire pressure, and use of accessories. If the customer replaces the low roll resistance tires with a more aggressive tread the range will suffer. Using the cabin heater and A/C, which are electric, will also decrease EV range. To temporarily remove the impact of driving/climate history , reset the Driving History/Lifetime Summary by using the Settings menu on the left side of the instrument cluster, under Display
- [SSM 46998](/bulletins/10140313.md), 2018-06-11, Service bulletin: ELECTRICAL SYSTEM:STARTER ASSEMBLY; STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Some 2016\-2018 MKC vehicles built on or before 20\-Sep\-2017 may exhibit a no crank condition due to a discharged battery from the Rear Gate Trunk Module \(RGTM\) keeping the vehicle network awake. This may occur after the vehicle has experienced other liftgate related concerns such as bounce back or latching issues. To correct this condition, reprogram the RGTM to the latest level using Integrated Diagnostic System \(IDS\) or Ford J2534 Diagnostic Software \(FJDS\) version 107.01 or higher. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards \(SLTS\) manual.
- [SSM 47070](/bulletins/10136592.md), 2018-05-14, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. When connecting the Vehicle Communication Module \(VCM\) and Integrated Diagnostic System \(IDS\) or Ford Diagnosis and Repair System \(FDRS\) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes \(DTCs\), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
- [SSM 46688](/bulletins/10115951.md), 2017-08-25, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. Some 2017 MKZ and Fusion vehicles equipped with memory seats and built on or before 3\-Jun\-2016 may exhibit a discharged battery or a battery drain condition. Before performing normal diagnostics, reprogram the driver door module \(DDM\) to the latest calibration using the Integrated Diagnostic System \(IDS\) version 106.01 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. Calibration files may also be obtained at www.motorcraftservice.com. Use causal part 14B291 and applicable labor operations from Section 10 of the service labor time standards \(SLTS\)manual.
- [TSB17\-0052](/bulletins/10115939.md), 2017-08-25, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. Some 2017 F\-Super Duty vehicles equipped with a 6.7 engine and built on or before 12\-May\-2017 may exhibit any or all of the following concerns at times of high electrical system draw such as snow plow operation, instrument cluster backlighting inoperative, erratic climate control blower motor operation, red brake warning indicator flickering and/or low battery temperature features turned off being displayed in the message center. Follow the TSB Service Procedure steps to correct the condition.
- [SSM 46511](/bulletins/10109008.md), 2017-08-01, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Some 2017 Fusion and MKZ vehicles may exhibit an illuminated MIL with DTC P068A. Address any additional DTCs first. This DTC can set when battery voltage is low or a battery drain condition exits. The root cause of the low battery condition must be identified and corrected before addressing DTC P068A. Refer to Powertrain Control Emissions Diagnosis Manual \(PC/ED\) for further diagnosis. Review OASIS for other battery drain related messages.
- [SSM 46441](/bulletins/10099456.md), 2017-05-17, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2017 CONTINENTAL VEHICLES BUILT ON OR BEFORE 23\-DEC\-2016 MAY EXHIBIT A DISCHARGED BATTERY. A REPETITIVE CYCLING NOISE SIMILAR TO A CD EJECTING NOISE MAY ALSO BE PRESENT. IF EXCESSIVE BATTERY DRAIN IS PRESENT AND ELIMINATED WITH THE RADIO BATTERY POWER FUSE REMOVED, REPROGRAM THE AUDIO CONTROL MODULE \(ACM\) TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM \(IDS\) RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.

JSON: [/v1/bulletins/10100508](/v1/bulletins/10100508)

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