WenmarOpen by Wenmar Pro

Service bulletin PIT5384B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10100442
Published by NHTSA2017-05-24
Manufacturer's numberPIT5384B
Manufacturer's date2016-09-14
NHTSA componentELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE THE ONSTAR WIRELESS FIDELITY INOPERATIVE. TECHNICIAN WILL NEED TO CONTACT GENERAL MOTORS TECHNICAL ASSISTANCE CENTER WITH A SCAN TOOL CONNECT TO THE VEHICLE FOR FURTHER ASSISTANCE.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
BUICK CASCADA2016, 2017
BUICK ENCLAVE2015, 2016, 2017
BUICK ENCORE2015, 2016, 2017
BUICK ENVISION2016, 2017
BUICK LACROSSE2015, 2016, 2017
BUICK REGAL2015, 2016, 2017
BUICK VERANO2015, 2016, 2017
CADILLAC ATS2015, 2016, 2017
CADILLAC CT62016
CADILLAC CT6 PLUG-IN HYBRID2017 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC CTS2015, 2016, 2017
CADILLAC ESCALADE2015, 2016, 2017
CADILLAC ESCALADE ESV2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2017
CADILLAC SRX2015, 2016
CADILLAC XT52017
CADILLAC XTS2015, 2016, 2017
CHEVROLET BOLT EV2017
CHEVROLET CAMARO2015, 2016, 2017
CHEVROLET CAPRICE POLICE PURSUIT2015 to 2017
CHEVROLET CAPTIVA2015
CHEVROLET CHEVEROLET SS2015 to 2017
CHEVROLET CITY EXPRESS2015, 2016
CHEVROLET COLORADO2015, 2016, 2017
CHEVROLET CORVETTE2015, 2016, 2017
CHEVROLET CRUZE2015, 2016, 2017
CHEVROLET EQUINOX2015, 2016, 2017
CHEVROLET EXPRESS2015, 2016, 2017
CHEVROLET IMPALA2015, 2016, 2017
CHEVROLET MALIBU2015, 2016, 2017
CHEVROLET ORLANDO2015
CHEVROLET SILVERADO 15002015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2015, 2016, 2017
CHEVROLET SPARK2015, 2016, 2017
CHEVROLET SPARK EV2015, 2016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SUBURBAN2015, 2016, 2017
CHEVROLET TAHOE2015, 2016, 2017
CHEVROLET TRAVERSE2015, 2016, 2017
CHEVROLET TRAX2015, 2016, 2017
GMC ACADIA2015, 2016, 2017
GMC CANYON2015, 2016, 2017
GMC SAVANA2015, 2016, 2017
GMC SIERRA 15002015, 2016, 2017 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2015, 2016, 2017
GMC YUKON2015, 2016, 2017
GMC YUKON XL2015, 2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
16V4220002016-06-10. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
16V2570002016-04-28. ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
16V0840002016-02-11. ELECTRICAL SYSTEM:SOFTWARE
14V3010002014-06-06. ELECTRICAL SYSTEM:SOFTWARE; SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
PIT53502024-04-01. Service bulletin. Programming IPC Engine Hours Into A Replacement IPC.
130089004H2023-12-11. Service bulletin. Car and Truck Fix it Right the First Time Issues
PIP5632G2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
PIP4902Q2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
N1821913002022-05-31. Service bulletin. Customer Satisfaction. In certain vehicles, certain types of off-road use can, in rare cases, cause the vehicle?s roof-rail air bags and seat belt pretensioners to deploy. Dealers will reprogram the sensing and diagnostic module (SDM) with updated software.
17206-22021-04-29. Service bulletin. Certain 2017 model year Cadillac CTS and CTS-V vehicles need to be reprogrammed with an updated software package. This new software package will provide changes to the radio to help the climate control system and certain audio features, including Wi-Fi password recognition, continue to function properly. Also, if equipped with the Forward Collision Alert (FCA) system, this update will provide enhanced menu options.
PI0949A2021-04-27. Service bulletin. Required Programming for Cadillac Professional Vehicle Applications To configure the vehicle for proper operation of the electronic suspension control system (ESC), the following procedure must be performed.
15-NA-0832021-04-20. Service bulletin. Recovery Process from a Controller Reprogramming Interruption During service reprogramming of the T87 TCM, some technicians may notice the TCM may fail during the reprogramming event and become unresponsive to the Service Programming System (SPS), unresponsive to the GDS2 tool. This bulletin addresses corrective actions to attempt to recover the module before declaring the TCM as a bad part and replacing. During reprogramming, an interruption can cause the module to lock up. A module reset may recover the TCM
21NA0102021-03-01. Service bulletin. This technical bulletin provides a procedure to reset the DTCs and take the vehicle for a test drive to verify the codes do not return.