Service bulletin 02-004-15-3013

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10099802
Published by NHTSA	2017-05-19
Manufacturer's number	02-004-15-3013
Manufacturer's date	2015-04-24
NHTSA component	SUSPENSION:FRONT:SHOCK ABSORBER

NHTSA's summary

SOME VEHICLES MAY EXHIBIT ONE OR BOTH OF THE FOLLOWING NOISES FROM THE FRONT SHOCK ABSORBER. • A POPPING NOISE WHEN PASSING OVER SPEED BUMPS. • A SQUEAKING NOISE WHEN URNING THE STEERING WHEEL AT A VEHICLE STANDSTILL. TO CORRECT THE PROBLEM, THE SHAPE OF THE BUMP STOPPER HAS BEEN MODIFIED AND A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Suspension, Shocks and struts

Vehicles listed
MAZDA MAZDA3	2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
0200416	2022-06-06. Service bulletin. SHOCK ABSORBER REPLACEMENT GUIDELINES
02-005-19-3503a	2019-05-30. Service bulletin. Some vehicles may experience a creaking noise from the front shock absorber when going over bumps. Upon inspection, the coil spring is found to be broken at the lower part without any trace of an accident. It may be found during maintenance or service opportunity without customer complaints. Mud and sand caught between the coil spring and the lower spring seat causes paint damage on the coil spring, resulting in rust holes and uneven force application. To correct this issue, the shape of the lower spring seat has been modified.
02-014-18-3503	2018-10-09. Service bulletin. Some vehicles may experience a creaking noise from the front shock absorber when going over bumps. Upon inspection, the coil spring is found to be broken at the lower part without any trace of an accident. It may be found during maintenance or service opportunity without customer complaints. Mud and sand caught between the coil spring and the lower spring seat causes paint damage on the coil spring, resulting in rust holes and uneven force application. To correct this issue, the shape of the lower spring seat has been modified.
02-006-18-3449	2018-04-23. Service bulletin. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
02-005-17-3013g	2017-08-10. Service bulletin. Some vehicles may exhibit one or more of the following noises from the front suspension. A squeaking noise from the front shock absorber when turning the steering wheel at a vehicle standstill caused by stick-slip between the front strut bearing and the coil spring. A popping noise from the front shock absorber when passing over speed bumps caused by the bump stopper contacting the strut bearing when the shock absorber is compressed. A creaking noise from the lower arm when driving over road bumps at 20-40 km/h caused by stick-slip of the front lower arm bushing. The noise occurs when the road surface is wet or after a car washing, and becomes more noticeable as the speed bump gets higher. To correct these problems, the following changes have been made. For the squeaking and popping noise, the shape of the bump stopper has been modified and a protector has been installed onto the coil spring. For the creaking noise, the friction of the lower arm bushing has been reduced by adding a dry coating.
02-001-16-3013	2017-06-09. Service bulletin. SOME VEHICLES MAY EXHIBIT ONE OR BOTH OF THE FOLLOWING NOISES FROM THE FRONT SHOCK ABSORBER.• A POPPING NOISE WHEN PASSING OVER SPEED BUMPS.• A SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL AT A VEHICLE STANDSTILL.TO CORRECT THE PROBLEM, THE SHAPE OF THE BUMP STOPPER HAS BEEN MODIFIED AND A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING.
02-004-15-3013A	2017-06-07. Service bulletin. SOME VEHICLES MAY EXHIBIT ONE OR BOTH OF THE FOLLOWING NOISES FROM THE FRONT SHOCK ABSORBER. • A POPPING NOISE WHEN PASSING OVER SPEED BUMPS. • A SQUEAKING NOISE WHEN TURNING THE STEERING WHEEL AT A VEHICLE STANDSTILL. TO CORRECT THE PROBLEM, THE SHAPE OF THE BUMP STOPPER HAS BEEN MODIFIED AND A PROTECTOR HAS BEEN INSTALLED ONTO THE COIL SPRING.