# Service bulletin SSM 46440

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10099455
- Published by NHTSA: 2017\-05\-17
- Manufacturer's number: SSM 46440
- Manufacturer's date: 2017\-03\-09
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## NHTSA's summary

SOME 2017 FUSION, MKZ, CONTINENTAL AND MKX WITH AN INSTRUMENT PANEL CENTER MOUNTED SPEAKER MAY EXHIBIT NO AUDIO, NAVIGATION INOPERATIVE, INABILITY TO ACCESS AUDIO FEATURES WITH ALL CONTROLS INCLUDING STEERING WHEEL SWITCHES AND VOICE COMMANDS WITH DIAGNOSTIC TROUBLE CODE \(DTC\) U0184. IF UNABLE TO COMMUNICATE WITH THE AUDIO CONTROL MODULE \(ACM\), REMOVE THE RADIO POWER FUSE FOR 10 MINUTES TO RESET THE ACM. REPROGRAM THE ACM TO THE LATEST CALIBRATION USING THE INTEGRATED DIAGNOSTIC SYSTEM \(IDS\) RELEASE 104.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 18C869 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Instrument cluster

## Trouble codes named

U0184

## Vehicles listed

- 2017 FORD FUSION
- 2017 LINCOLN CONTINENTAL
- 2017 LINCOLN MKX
- 2017 LINCOLN MKZ

## Other bulletins for the same vehicles and component

- [SSM 48019](/bulletins/10162077.md), 2019-07-08, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM. Some 2017\-2019 Continental vehicles may exhibit the user customizable personalization settings in the instrument panel cluster \(IPC\) reverting to their default settings. Do not attempt any repairs at this time. Engineering is investigating, monitor OASIS for updates.
- [SSM 47130](/bulletins/10137085.md), 2018-05-21, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some 2012\-2018 Focus Electric, 2013\-2017 C\-Max Energi, and 2013\-2018 Fusion Energi plug\-in hybrid electric vehicles \(PHEV\) may exhibit the high voltage \(HV\) battery failing to charge while connected to the Delphi 120 volt electric vehicle service equipment \(EVSE\) charge cord. To identify a Delphi EVSE the coupler on the EVSE that connects to the vehicle charge port is solid black. For information on the Delphi EVSE indicator status used for diagnostics, reference High Voltage Battery \> Charging the High Voltage Battery in the Owners Guide for a 2018 Fusion Energi. Reference the Convenience Cord Light Emitting Diode \(LED\) Indicators chart. The Workshop Manual \(WSM\) is scheduled to be revised at a later date.
- [SSM 46870](/bulletins/10125081.md), 2017-12-14, Service bulletin: STEERING; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Some 2017\-2018 Fusion SE fleet vehicles equipped with SYNC may have a right side instrument cluster display which is blank and does not respond to inputs from the steering wheel controls. This is a normal condition. For fleet vehicles, equipped with this build combination, the instrument cluster is not configurable and will not respond to inputs from the steering wheel controls. Do not attempt to make repairs for this condition.
- [SSM 46147](/bulletins/10090987.md), 2017-02-09, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; FUEL SYSTEM, OTHER. SOME 2017 MKZ VEHICLES BUILT ON OR BEFORE 20\-SEP\-2016 MAY EXHIBIT AN INACCURATE FUEL GAUGE READING, ERRATIC FUEL GAUGE READING, INACCURATE DISTANCE TO EMPTY, AND/OR A FUEL GAUGE THAT DROPS FAST AFTER A REFUELING EVENT, WITH NO DIAGNOSTIC TROUBLE CODES \(DTCS\) STORED IN POWERTRAIN CONTROL MODULE \(PCM\). REPROGRAM THE INSTRUMENT PANEL CLUSTER \(IPC\) USING ONLY THE AS\-BUILT DATA METHOD. CLEAR ALL DTCS AFTER PROGRAMMING. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMING TO OBTAIN THE LATEST UPDATES. USE CAUSAL PART 10849 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\)MANUAL. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
- [SSM 46146](/bulletins/10090986.md), 2017-02-09, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. SOME 2017 FUSION VEHICLES BUILT ON OR BEFORE 20\-SEP\-2016 MAY EXHIBIT A SLOW TO UPDATE FUEL GAUGE, ERRATIC FUEL GAUGE READING, INACCURATE DISTANCE TO EMPTY, AND/OR A FUEL GAUGE THAT DROPS FAST AFTER A REFUELING EVENT, WITH NO DIAGNOSTIC TROUBLE CODES \(DTCS\) STORED IN POWERTRAIN CONTROL MODULE \(PCM\). REPROGRAM THE INSTRUMENT PANEL CLUSTER \(IPC\) SOFTWARE USING IDS SOFTWARE 102.04 OR HIGHER. FOLLOW THE IDS ON\-SCREEN INSTRUCTIONS TO COMPLETE THE REPROGRAMMING PROCEDURE. AFTER REPROGRAMING, PERFORM AN AS\-BUILT CONFIGURATION OF THE IPC. CLEAR ALL DIAGNOSTIC TROUBLE CODES \(DTCS\) AFTER PROGRAMMING. USE CAUSAL PART 10849 AND APPLICABLE LABOR OPERATIONS FROM SECTION 10 OF THE SERVICE LABOR TIME STANDARDS SLTS\) MANUAL. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM.
- [TSB\-16\-0092](/bulletins/10081003.md), 2016-09-24, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). SOME 2017 FUSION HYBRID AND ENERGI VEHICLES BUILT ON OR BEFORE 5/20/2016 MAY EXHIBIT A CONCERN WHERE THE NEUTRAL TOW ENABLE/DISABLE SELECTION IN THE INSTRUMENT PANEL CLUSTER \(IPC\) MESSAGE CENTER MENU IS NOT AVAILABLE. THERE IS A POWERTRAIN CONTROL MODULE \(PCM\) AND IPC CALIBRATION AVAILABLE.

JSON: [/v1/bulletins/10099455](/v1/bulletins/10099455)

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