Service bulletin PIC5523E

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10098401
Published by NHTSA	2017-05-05
Manufacturer's number	PIC5523E
Manufacturer's date	2016-09-01
NHTSA component	ELECTRICAL SYSTEM:12V/24V/48V BATTERY

NHTSA's summary

THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT MAY HAVE A NO CRANK WITH A "WAITING TO INITIALIZE" MESSAGE DISPLAYED ON THE DRIVER INFORMATION CENTER. TECHNICIAN MAY ALSO FIND A DIAGNOSTIC TROUBLE CODE P0AFA IN THE HYBRID POWERTRAIN CONTROL MODULE 2. TECHNICIAN WILL NEED TO INSURE THAT THE 12 VOLT BATTERY IS FULLY CHARGED. THEN INSTALL THE MULTIPLE DIAGNOSTIC INTERFACE AND OPEN GLOBAL DIAGNOSTIC SYSTEM 2 OPEN THE HYBRID POWERTRAIN CONTROL MODULE THEN USE THE CONTROL FUNCTION FEATURE TO SELECT “CHECK HIGH VOLTAGE SYSTEM RELATED DIAGNOSTIC TROUBLE CODE’S”. THEN CLICK ON “RESET” TO CLEAR THE DIAGNOSTIC TROUBLE CODES. WAIT 45 SECONDS THEN EXIT THE SCREEN. NEXT SELECT “CHECK SECURED HIGH VOLTAGE DTC ” SELECT THE “CLEAR DTCS” THEN CLICK ON “RESET” TO CLEAR THE DIAGNOSTIC TROUBLE CODES. NOW REMOVE THE MULTIPLE DIAGNOSTIC INTERFACE FROM THE VEHICLE THEN SHUT THE VEHICLE DOWN AND LET IT SLEEP FOR THREE MINUTES. AT THIS TIME DISCONNECT THE 12 VOLT BATTERY AND TOUCH THE BATTERY CABLES TOGETHER AND THEN RE-INSTALL AFTER 15 SECONDS. START THE VEHICLE AFTER A 3 MINUTE WAITING PERIOD. IF THE VEHICLE STILL HAS A NO CRANK CONCERN FOLLOW PUBLISHED SERVICE INFORMATION DIAGNOSIS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, 12-volt battery

Trouble codes named

P0AFA

Vehicles listed
CADILLAC ELR	2014, 2015, 2016
CHEVROLET VOLT	2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
20-NA-132	2024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
PIT5074H	2023-12-11. Service bulletin. J-35616-64B Terminal Test Probe / Replacement Terminal / Terminated Lead.
PIT5074G	2023-12-11. Service bulletin. Terminal Test Probe And Replacement Terminal.
20NA132	2021-12-20. Service bulletin. This warranty administration bulletin provides policy information on the requirements for battery testing and warranty replacements.
PI0961C	2021-04-27. Service bulletin. SERVICE HIGH VOLTAGE CHARGING SYSTEM Message Displayed on Driver Information Center (DIC), Hybrid/EV Charging System Disabled, DTCs Set, Revised HV Battery Surge Tank Coolant Fill Level
150603002H	2021-04-16. Service bulletin. Original Equipment Batteries Part Number and ACDelco Replacement Battery Approved Warranty Part Numbers Correct battery cold cranking amperage (CCA) ratings and type are critical for proper test results when using the EL-50313. Access to the battery specification label, which contains the OEM part number and CCA rating and type, may be difficult without component removal. Refer to the table below for the original equipment ratings and part numbers used to set up a proper battery test. There has been some confusion as to the correct ACDelco battery warranty replacement. Refer to the table below for the correct battery warranty replacement. The correct ACDelco battery warranty replacement in the catalog is designated by the "Original Equipment Replacement" note in the description field.
21NA019	2021-03-08. Service bulletin. This service bulletin provides Diagnostic Aid information - Surge in EV Mode at a Stop.
19NA242	2020-06-22. Service bulletin. This informational bulletin announces the availability of a High Voltage battery pack refurbish kit when the battery pack assembly needs to be replaced and information on how dealers can obtain the refurbish kit.
PI0798A	2019-11-25. Service bulletin. This preliminary information bulletin provides a procedure to correct a condition of a Check Engine Light with DTC P0C4A that Sets immediately after a repair to the High Voltage battery cooling system that involves draining/refilling of coolant.
PIC6074A	2019-06-10. Service bulletin. This Preliminary Information communication advises the technician that some vehicles were not delivered with the Battery Energy Control Module with the latest calibration. Technician may find a Diagnostic Trouble Code P0AA6. Technician will need to update the Battery Energy Control Module with the latest calibrations using Service Programming System.