Service bulletin 09-006-14-2882C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10098181
Published by NHTSA	2017-05-03
Manufacturer's number	09-006-14-2882C
Manufacturer's date	2014-04-23
NHTSA component	EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 30.00.300 OR LATER). • FAVORITES (RADIO PRESETS, NAVIGATION LOCATIONS (INCLUDING HOME)), BLUETOOTH PAIRING, SOUND ADJUSTMENTS, AND ROUTE AND WARNING SETTINGS ARE RESET WHEN CMU IS REPROGRAMMED. • FAVORITES LIST DISPLAYS ONLY THE CHANNEL NUMBERS FOR XM RADIO STATIONS. • CANNOT MAKE A CALL SUCCESSFULLY USING VOICE RECOGNITION IN FRENCH. • SOUND SKIPS WHEN PLAYING MUSIC THROUGH BLUETOOTH CONNECTION. • THE NAVIGATION ROUTE GUIDANCE IS NOT PLAYED AFTER PAIRING IPHONE 4S. • VOICE RECOGNITION FAILS AFTER IMPORTING CONTACTS WITH SPECIAL CHARACTERS ($, #, ETC) IN THE NAME (#MOM, $AM). • THE MUSIC VOLUME BAR IS DISPLAYED WHILE THE NAVIGATION IS GUIDING A TRIP. • THE COMPASS SCREEN IS DISPLAYED, EVEN THOUGH A SD CARD IS INSERTED. • SOUND IS HEARD EVEN THOUGH MUTE IS SELECTED. • THE NAVIGATION SCREEN IS REBOOTED. • NAVIGATION GUIDANCE IS WRONG DUE TO LOSS OF GPS SIGNAL. • THE NAVIGATION SYSTEM DOES NOT RECOGNIZE THE CURRENT LOCATION. • THE RADIO SCREEN IS FUZZY AND THE COMMANDER SWITCH DOES NOT OPERATE. • SELECTING A CONTACT ADDRESS CAUSES THE TOUCHSCREEN TO FLASH WHITE. • A MESSAGE “INVALID SD CARD” MAY APPEAR ON THE CENTER DISPLAY WHILE USING THE NAVIGATION SYSTEM. • A BLACK SCREEN MAY BE DISPLAYED WHILE USING THE NAVIGATION SYSTEM. • A BLUE SCREEN MAY BE DISPLAYED JUST AFTER TURNING THE IGNITION TO ACC/ON. • THE CENTER DISPLAY DOES NOT BOOT UP WITH A BLACK SCREEN. • THE CENTER DISPLAY MAY FLICKER WHILE USING WIFI CONNECTION. • THE NAVIGATION SYSTEM SOUND VOLUME CANNOT BE CHANGED. • FRENCH PRONUNCIATION IN VOICE GUIDANCE/WORDING OF THE NAVIGATION SYSTEM IS NOT CORRECT.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Equipment and accessories, Labels and manuals, Software

Vehicles listed
MAZDA MAZDA3	2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-001-22b	2022-04-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-001/22	2022-02-04. Service bulletin. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
09-021-21-3818b	2021-10-02. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
09-030-20-3740	2020-10-03. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.
SSPB6b	2020-03-03. Service bulletin. 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6
SSPB6a	2020-03-03. Service bulletin. 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6
09-022-19-3599a	2019-12-20. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.352 or later).
SA-047-18	2018-12-17. Service bulletin. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
09-007-18-3422	2018-05-07. Service bulletin. Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.
09-001-18-3387a	2018-05-07. Service bulletin. Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during extremely cold temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error during extremely cold temperatures. To correct the concern, the SD card hardware has been changed.