# Service bulletin PIC5491J A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10098081 - Published by NHTSA: 2017\-05\-02 - Manufacturer's number: PIC5491J - Manufacturer's date: 2016\-09\-14 - NHTSA component: ELECTRICAL SYSTEM ## NHTSA's summary THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE AN ONSTAR SYSTEM THAT WILL NOT POWER UP. TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS. ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Electrical system ## Vehicles listed - 2016 to 2017 BUICK CASCADA - 2000 to 2005 BUICK CENTURY - 2008 to 2017 BUICK ENCLAVE - 2013 to 2017 BUICK ENCORE - 2016 to 2017 BUICK ENVISION - 2005 to 2010 BUICK LACROSSE - 2012 to 2017 BUICK LACROSSE - 2000 to 2005 BUICK LESABRE - 2006 BUICK LESABRE - 2006 to 2010 BUICK LUCERNE - 2012 BUICK LUCERNE - 2000 to 2005 BUICK PARK AVENUE - 2004 to 2007 BUICK RAINIER - 2000 to 2004 BUICK REGAL - 2005 BUICK REGAL - 2011 to 2016 BUICK REGAL - 2002 to 2007 BUICK RENDEZVOUS - 2005 to 2007 BUICK TERRAZA - 2008 BUICK TERRAZA - 2012 to 2017 BUICK VERANO - 2013 to 2017 CADILLAC ATS - 2000 to 2001 CADILLAC CATERA - 2016 CADILLAC CT6 - 2017 CADILLAC CT6 PLUG\-IN HYBRID - 2003 to 2017 CADILLAC CTS - 2000 to 2005 CADILLAC DEVILLE - 2006 to 2011 CADILLAC DTS - 2000 to 2002 CADILLAC ELDORADO - 2014 to 2016 CADILLAC ELR - 2000 to 2017 CADILLAC ESCALADE - 2003 to 2013 CADILLAC ESCALADE ESV - 2007 to 2013 CADILLAC ESCALADE EXT - 2000 to 2004 CADILLAC SEVILLE - 2004 to 2016 CADILLAC SRX - 2006 to 2011 CADILLAC STS - 2004 to 2009 CADILLAC XLR - 2013 to 2014 CADILLAC XT5 - 2017 CADILLAC XT5 - 2015 CADILLAC XTS - 2017 CADILLAC XTS - 2001 to 2005 CHEVROLET ASTRO - 2007 to 2011 CHEVROLET AVALANCHE - 2002 to 2013 CHEVROLET AVALANCHE 1500 - 2014 to 2017 CHEVROLET CHEVEROLET SS - 2015 to 2016 CHEVROLET CITY EXPRESS - 2005 to 2008 CHEVROLET COBALT - 2010 CHEVROLET COBALT - 2004 to 2007 CHEVROLET COLORADO - 2010 to 2012 CHEVROLET COLORADO - 2015 to 2017 CHEVROLET COLORADO - 2000 to 2012 CHEVROLET CORVETTE - 2011 to 2017 CHEVROLET CRUZE - 2005 CHEVROLET EPICA - 2005 to 2017 CHEVROLET EQUINOX - 2000 to 2009 CHEVROLET EXPRESS - 2011 to 2013 CHEVROLET EXPRESS - 2015 to 2017 CHEVROLET EXPRESS - 2001 to 2012 CHEVROLET EXPRESS 1500 - 2014 CHEVROLET EXPRESS 1500 - 2007 to 2011 CHEVROLET HHR - 2000 to 2001 CHEVROLET IMPALA - 2003 to 2007 CHEVROLET IMPALA - 2009 to 2013 CHEVROLET IMPALA - 2000 to 2001 CHEVROLET LUMINA - 2002 CHEVROLET LUMINA - 2000 to 2017 CHEVROLET MALIBU - 2000 to 2001 CHEVROLET METRO - 2000 to 2001 CHEVROLET MONTE CARLO - 2003 to 2007 CHEVROLET MONTE CARLO - 2017 CHEVROLET N300 MAX - 2004 to 2006 CHEVROLET OPTRA - 2013 to 2015 CHEVROLET ORLANDO - 2000 CHEVROLET P SERIES - 2000 to 2002 CHEVROLET PRIZM - 2007 to 2017 CHEVROLET SILVERADO 1500 - 2012 to 2017 CHEVROLET SONIC - 2014 to 2017 CHEVROLET SPARK - 2014 to 2017 CHEVROLET SPARK EV - 2000 to 2017 CHEVROLET SUBURBAN - 2000 to 2017 CHEVROLET TAHOE - 2002 to 2009 CHEVROLET TRAILBLAZER - 2000 to 2001 CHEVROLET TRANS SPORT - 2009 to 2017 CHEVROLET TRAVERSE - 2013 to 2017 CHEVROLET TRAX - 2005 to 2009 CHEVROLET UPLANDER - 2000 to 2005 CHEVROLET VENTURE - 2011 to 2017 CHEVROLET VOLT - 2000 CHEVROLET W SERIES - 2002 to 2008 CHEVROLET W\-SERIES - 2000 to 2001 CHEVROLET W3500 - 2003 to 2008 CHEVROLET W3500 - 2010 CHEVROLET W3500 - 2000 to 2001 CHEVROLET W4500 - 2003 to 2008 CHEVROLET W4500 - 2010 CHEVROLET W4500 - 2000 to 2002 CHEVROLET W5500 - 2004 to 2008 CHEVROLET W5500 ## Recalls for the same vehicles and component - [2024294](/recalls/tc/2024294.md), 2024-05-24: Electrical - [2023210](/recalls/tc/2023210.md), 2023-04-06: Electrical - [23V247000](/recalls/nhtsa/23V247000.md), 2023-04-06: ELECTRICAL SYSTEM:WIRING - [2021407](/recalls/tc/2021407.md), 2021-07-01: Electrical - [2019325](/recalls/tc/2019325.md), 2019-06-28: Electrical - [2019204](/recalls/tc/2019204.md), 2019-04-26: Electrical - [18V655000](/recalls/nhtsa/18V655000.md), 2018-09-21: ELECTRICAL SYSTEM - [2018234](/recalls/tc/2018234.md), 2018-05-04: Electrical - [2016597](/recalls/tc/2016597.md), 2016-11-29: Electrical - [2016350](/recalls/tc/2016350.md), 2016-07-07: Electrical ## Other bulletins for the same vehicles and component - [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [18\-NA\-069](/bulletins/11017876.md), 2025-05-06, Service bulletin: STRUCTURE:BODY; ELECTRICAL SYSTEM; ENGINE. This service bulletin provides a service procedure to correct conditions of Poor Engine Performance in Extremely cold weather conditions, CAC Icing, MIL Illuminated with DTCs set. - [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs. - [21\-NA\-139](/bulletins/11017443.md), 2025-05-01, Service bulletin: ELECTRICAL SYSTEM; ENGINE. This service bulletin provides a repair procedure to correct a customer concern of a Malfunction Indicator Lamp \(MIL\) Illuminated \- DTC P3055 Set. - [23\-NA\-001](/bulletins/11017252.md), 2025-04-28, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information. - [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them. - [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information. - [15\-06\-03\-001F](/bulletins/11017031.md), 2025-04-15, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries. - [21\-NA\-043](/bulletins/11014230.md), 2025-02-12, Service bulletin: VISIBILITY/WIPER; SERVICE BRAKES; ENGINE; ELECTRICAL SYSTEM; WHEELS. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold \(prepping\) to the customer. JSON: [/v1/bulletins/10098081](/v1/bulletins/10098081) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC5491J&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10098081&vehicle=Service%20bulletin%20PIC5491J)