# Service bulletin 09\-002\-14\-2864

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10098010
- Published by NHTSA: 2017\-04\-27
- Manufacturer's number: 09\-002\-14\-2864
- Manufacturer's date: 2014\-01\-08
- NHTSA component: EQUIPMENT

## NHTSA's summary

WHILE DRIVING OVER ROUGH OR BUMPY ROADS, SOME VEHICLES MAY EXHIBIT A RATTLE NOISE FROM THE INSTRUMENT PANEL AND/OR A CREAK NOISE FROM THE A\-PILLAR. RATTLE NOISE FROM INSTRUMENT PANEL:THE RATTLE NOISE MAY BE CAUSED BY LOW COWL PANEL \(A\) MOUNTING BOLT \(B\) TORQUE. CREAK NOISE FROM A\-PILLAR: THIS NOISE MAY BE CAUSED BY TWO JOINED PANELS \(A\) SCRAPING TOGETHER AT THE A\-PILLAR. THE PANEL WELD AREAS HAVE BEEN IMPROVED DURING THE MASS\-PRODUCTION OF VEHICLES WITH VINS JM3KE\*\*\*\*\*\*128359 \(PRODUCED JUNE 1, 2012\) OR HIGHER.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories

## Vehicles listed

- 2013 to 2014 MAZDA CX\-5

## Other bulletins for the same vehicles and component

- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-016\-23](/bulletins/10233669.md), 2023-04-04, Service bulletin: EQUIPMENT:ELECTRICAL. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- [SA\-016\-22a](/bulletins/10228651.md), 2023-01-05, Service bulletin: EQUIPMENT. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- [SA\-039\-22](/bulletins/10215244.md), 2022-07-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER. Some customers may complain about scratches on the instrument cluster lens.
- [Technical](/bulletins/10213462.md), 2022-06-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Mazda Technical Service Bulletins March 2016
- [0900816](/bulletins/10213426.md), 2022-06-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Various Elecfdtrical System Malfunction\(s\) Reflated to C15 Connector Corporation
- [0100516](/bulletins/10213333.md), 2022-06-06, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Battery test procedure requirements using the GR81291
- [0000216](/bulletins/10213326.md), 2022-06-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Mazda guidelines for factory scheduled maintenance
- [0000116](/bulletins/10213325.md), 2022-06-06, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY. Special service tool shipment Janaurary 2016

JSON: [/v1/bulletins/10098010](/v1/bulletins/10098010)

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