# Service bulletin 09\-034\-12\-2708A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10097945
- Published by NHTSA: 2017\-04\-26
- Manufacturer's number: 09\-034\-12\-2708A
- Manufacturer's date: 2012\-12\-19
- NHTSA component: INTERIOR LIGHTING

## NHTSA's summary

SOME VEHICLES MAY EXHIBIT A NOISE FROM THE MAP LIGHT \(A\) WHILE DRIVING OR AT IDLE. THIS IS CAUSED BY ONE OF TWO THINGS. 1. EXCESSIVE CLEARANCE BETWEEN THE MAP LIGHT AND LAMP UNIT POSITIONING RIB \(FOR MAZDA3 VEHICLES WITH VINS LOWER THAN JM1BL\*\*\*\*\*\*144839 / PRODUCED BEFORE APRIL 1, 2009\). THE DESIGN OF THIS RIB HAS NOW BEEN CHANGED TO CORRECT THIS PROBLEM. 2. THE OVERHEAD CONSOLE BRACKET VIBRATES AND CONTACTS THE ROOF PANEL \(FOR MAZDA3 VEHICLES WITH VINS JM1BL\*\*\*\*\*\*144839 TO JM1BL\*\*\*\*\*\*707082 / PRODUCED AFTER APRIL 1, 2009 AND BEFORE AUGUST 8, 2012. THE NOISE OCCURS ON VEHICLES THAT HAVE A NON\-WOVEN TEXTILE ATTACHED AT THE FRONT STAY. THE MATERIAL OF THE PADS HAS NOW BEEN CHANGED TO CORRECT THIS PROBLEM.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Lighting

## Vehicles listed

- 2010 to 2013 MAZDA MAZDA3

## Recalls for the same vehicles and component

- [2009232](/recalls/tc/2009232.md), 2009-08-10: Lights And Instruments

## Other bulletins for the same vehicles and component

- [0900316](/bulletins/10213421.md), 2022-06-06, Service bulletin: EXTERIOR LIGHTING:FOG LIGHTS. Condensation/Fog in front and rear combination lights
- [0800116](/bulletins/10213417.md), 2022-06-06, Service bulletin: AIR BAGS; EXTERIOR LIGHTING. Passenger fAirbag deactivation \(PAD\) indicator light illumination
- [09\-001\-17](/bulletins/10185806.md), 2021-01-25, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH. Excessive condensation or water within the headlamp assembly caustion.
- [09\-003\-19\-3555a](/bulletins/10154529.md), 2019-03-20, Service bulletin: EXTERIOR LIGHTING; EXTERIOR LIGHTING:HEADLIGHTS; EXTERIOR LIGHTING:TAIL LIGHTS. Some customers may complain of condensation/fog inside the front \(headlamp/headlight\) or rear \(taillamp/taillight\) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant \(condensation\), making the lens look whitish \(fog\). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
- [09\-003\-19\-3555](/bulletins/10153332.md), 2019-02-19, Service bulletin: EXTERIOR LIGHTING. Some customers may complain of condensation/fog inside the front \(headlamp/headlight\) or rear \(taillamp/taillight\) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear in certain locations on the light units where the air is stagnant \(condensation\), making the lens look whitish \(fog\). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
- [09\-011\-18\-3448](/bulletins/10134701.md), 2018-04-23, Service bulletin: EXTERIOR LIGHTING:TAIL LIGHTS; EXTERIOR LIGHTING:HEADLIGHTS. Some customers may complain of condensation/fog inside the front \(headlamp/headlight\) or rear \(taillamp/taillight\) combination lights. The recent new models have been fitted with a clear lens which can cause the symptom to be more noticeable, however, it does not affect the performance of the light. This condensation/fog is a natural phenomenon that occurs when there is a fairly large temperature difference between the inside and the outside of the light housing. It is normal for very small water drops to appear incertain locations on the light units where the air is stagnant \(condensation\), making the lens look whitish \(fog\). This happens mostly in the corners and narrow spaces, and will typically clear during warmer ambient temperatures, or when the lights have been on for some time.
- [09\-001\-17\-3296b](/bulletins/10118468.md), 2017-10-04, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS; STRUCTURE; ELECTRICAL SYSTEM. When dealing with customer complaints of excessive condensation and/or water within the headlamp unit, first determine if all the bulb sockets \(including O\-ring\), seals and covers are present and correctly installed. In most cases you will find that the Bulb Seal No. 1 \(A\) or HID Bulb Seal No. 1 \(B\) and Bulb Seal No. 2 \(C\) socket covers have not been correctly installed or are missing due to improper prior repairs \(i.e., customer replacing the headlamp bulbs or body shop not transferring them when replacing the headlamp unit\(s\) due to a collision\). Any damage caused by missing socket covers, HID module seal \(D\), or missing bumper brackets \(E\) is not covered by warranty policy.
- [09\-008\-17\-3324](/bulletins/10111011.md), 2017-08-10, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS. Take caution when cleaning plastic headlight lenses. Damage can occur when using some cleaners that contain strong acid, alkaline cleanser or organic solvent. Damage caused by using these cleaners is not covered by Mazda's New Vehicle Limited Warranty term.
- [09\-003\-16\-3130](/bulletins/10100888.md), 2017-05-26, Service bulletin: EXTERIOR LIGHTING:TAIL LIGHTS; EXTERIOR LIGHTING:HEADLIGHTS. SOME CUSTOMERS MAY COMPLAIN OF CONDENSATION/FOG INSIDE THE FRONT \(HEADLAMP/HEADLIGHT\) OR REAR \(TAILLAMP/TAIL\-LIGHT\) COMBINATION LIGHTS. THE RECENT NEW MODELS HAVE BEEN FITTED WITH A CLEAR LENS WHICH CAN CAUSE THE SYMP\-TOM TO BE MORE NOTICEABLE, HOWEVER, IT DOES NOT AFFECT THE PERFORMANCE OF THE LIGHT. THIS CONDENSATION/FOG IS A NATURAL PHENOMENON THAT OCCURS WHEN THERE IS A FAIRLY LARGE TEMPERATURE DIFFERENCE BETWEEN THE INSIDE AND THE OUTSIDE OF THE LIGHT HOUSING. IT IS NORMAL FOR VERY SMALL WATER DROPS TO APPEAR IN CERTAIN LOCATIONS ON THE LIGHT UNITS WHERE THE AIR IS STAGNANT \(CONDENSATION\), MAKING THE LENS LOOK WHITISH \(FOG\). THIS HAPPENS MOSTLY IN THE CORNERS AND NARROW SPACES, AND WILL TYPICALLY CLEAR DURING WARMER AMBIENT TEMPERATURES, OR WHEN THE LIGHTS HAVE BEEN ON FOR SOME TIME. EXPLAIN TO THE CUSTOMER THAT THIS IS A NATURAL PHENOMENON AND NOT A QUALITY DEFECT. DO NOT ATTEMPT REPAIRS AS THIS IS CONSIDERED NORMAL, AND IS NOT COVERED UNDER WARRANTY. REPLACING THE LIGHT UNIT WILL NOT CORRECT THIS SYMPTOM.
- [09\-049\-14\-2980](/bulletins/10098885.md), 2017-05-11, Service bulletin: EXTERIOR LIGHTING:HEADLIGHTS. WHEN DEALING WITH CUSTOMER COMPLAINTS OF EXCESSIVE CONDENSATION AND/OR WATER WITHIN THE HEADLAMP UNIT, FIRST DETERMINE IF ALL THE BULB SOCKETS ARE PRESENT AND CORRECTLY INSTALLED. IN MOST CASES YOU WILL FIND THAT THE BULB SEAL NO. 1 \(A\) OR HID BULB SEAL NO. 1 \(B\) AND BULB SEAL NO. 2 \(C\) SOCKET COVERS HAVE NOT BEEN CORRECTLY INSTALLED OR ARE MISSING DUE TO IMPROPER PRIOR REPAIRS \(I.E., CUSTOMER REPLACING THE HEADLAMP BULBS OR BODY SHOP NOT TRANSFERRING THEM WHEN REPLACING THE HEADLAMP UNIT\(S\) DUE TO A COLLISION\). ANY DAMAGE CAUSED BY MISSING SOCKET COVERS, HID MODULE SEAL \(D\), OR MISSING BUMPER BRACKETS \(E\) IS NOT COVERED BY WARRANTY POLICY.

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