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Service bulletin K392NAS1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097604
Published by NHTSA2017-04-19
Manufacturer's numberK392NAS1
Manufacturer's date2016-06-24
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

NHTSA's summary

SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHICH MAY REQUIRE AN UPDATE TO THE INCONTROL© TOUCH PRO™ SYSTEM TO ADDRESS THE FOLLOWING INTERMITTENT ISSUES: • SYSTEM 'FREEZES' AND RESTARTS; • LOSS OF FAVORITES; • NAVIGATION DESTINATION MUST BE ENTERED MORE THAN ONCE; AND/OR • MOBILE PHONE MUST BE PAIRED MORE THAN ONCE.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
JAGUAR XF2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
DVD137072023-02-06. Service bulletin. DVD software update
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DVD136-12023-02-06. Service bulletin. the DVD software update
SSM700582022-12-12. Service bulletin. Diagnostic Software Hardware
SSM69558-22022-12-12. Service bulletin. Navigation errors or freezing on the `Initalization` screen
SSM69518-22022-12-12. Service bulletin. Unable to save navigation co-ordinates
SSM758562022-10-07. Service bulletin. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
SSM758042022-10-07. Service bulletin. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
SFCC_NOV2021_252021-12-07. Service bulletin. Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
K437NAS12021-06-07. Service bulletin. Incontrol touch pro phase 2.5 software update.