# Service bulletin 09\-019\-13\-2805

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10097390
- Published by NHTSA: 2017\-04\-14
- Manufacturer's number: 09\-019\-13\-2805
- Manufacturer's date: 2013\-06\-14
- NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

TO IMPROVE HANDLING OF CUSTOMER CONCERNS WITH HANDS\-FREE \(BLUETOOTH\) VEHICLE SYSTEMS, MAZDA LAUNCHED A NEW SERVICE PROCEDURE AND PART EXCHANGE PROGRAM EFFECTIVE FEB. 08, 2010 ON APPLICABLE VEHICLES. DUE TO THE COMPLEXITY OF SOFTWARE AND HARDWARE AVAILABLE ON VARIOUS CELLULAR PHONES AND CELL PHONE PROVIDER NETWORKS, IT IS ESSENTIAL FOR CUSTOMERS TO CONTACT THE MAZDA HANDS\-FREE SYSTEM CUSTOMER CARE NUMBER AT \(800\) 430\-0153 OR, FOR CUSTOMERS REQUIRING ADDITIONAL RESOURCES, PLEASE DIRECT THEM TO “WWW.MAZDAUSA.COM/BLUETOOTH.” REPRESENTATIVES OF THE CUSTOMER CARE CENTER ARE KNOWLEDGEABLE ON VERIFYING APPROVED PHONES AND PROPERLY PAIRING \(PROGRAMMING\) SPECIFIC PHONES TO THE VEHICLE’S BLUETOOTH SYSTEM. THEY ARE ALSO BEST EQUIPPED TO RESOLVE A MAJORITY OF THE PAIRING ISSUES AND OTHER BLUETOOTH RELATED CONCERNS WHEN COMMUNICATING DIRECTLY WITH MAZDA CUSTOMERS.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- 2013 to 2014 MAZDA CX\-5
- 2008 to 2012 MAZDA CX\-7
- 2007 to 2013 MAZDA CX\-9
- 2010 to 2013 MAZDA MAZDA3
- 2008 to 2013 MAZDA MAZDA5
- 2009 to 2013 MAZDA MAZDA6
- 2009 to 2013 MAZDA MX\-5
- 2009 to 2011 MAZDA RX\-8

## Other bulletins for the same vehicles and component

- [SA\-008\-24](/bulletins/10251368.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-016\-23](/bulletins/10233669.md), 2023-04-04, Service bulletin: EQUIPMENT:ELECTRICAL. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- [SA\-016\-22a](/bulletins/10228651.md), 2023-01-05, Service bulletin: EQUIPMENT. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- [SA\-039\-22](/bulletins/10215244.md), 2022-07-06, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT; UNKNOWN OR OTHER. Some customers may complain about scratches on the instrument cluster lens.
- [Technical](/bulletins/10213462.md), 2022-06-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Mazda Technical Service Bulletins March 2016
- [0901216](/bulletins/10213429.md), 2022-06-06, Service bulletin: EQUIPMENT. Paint damage Mazda pocket paint guide
- [0900816](/bulletins/10213426.md), 2022-06-06, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Various Elecfdtrical System Malfunction\(s\) Reflated to C15 Connector Corporation
- [0900516](/bulletins/10213423.md), 2022-06-06, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Siriusxm satellite radio registration transfer after unit replacement

JSON: [/v1/bulletins/10097390](/v1/bulletins/10097390)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2009-019-13-2805&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10097390&vehicle=Service%20bulletin%2009-019-13-2805)