# Service bulletin 02\-004\-13\-2770

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10097320
- Published by NHTSA: 2017\-04\-13
- Manufacturer's number: 02\-004\-13\-2770
- Manufacturer's date: 2013\-02\-19
- NHTSA component: STEERING

## NHTSA's summary

SOME CUSTOMERS MAY COMPLAIN THAT THE STEERING WHEEL IS OFF CENTER MORE THAN 3° EVEN WHEN DRIVING STRAIGHT ON A FLAT ROAD.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Steering

## Vehicles listed

- 2013 to 2014 MAZDA CX\-5
- 2007 to 2012 MAZDA CX\-7
- 2007 to 2013 MAZDA CX\-9
- 2011 to 2013 MAZDA MAZDA2
- 2004 to 2013 MAZDA MAZDA3
- 2006 to 2013 MAZDA MAZDA5
- 2003 to 2014 MAZDA MAZDA6
- 2006 to 2013 MAZDA MX\-5
- 2004 to 2011 MAZDA RX\-8
- 2001 to 2006 MAZDA TRIBUTE
- 2007 MAZDA TRIBUTE
- 2008 to 2010 MAZDA TRIBUTE
- 2011 MAZDA TRIBUTE HYBRID

## Recalls for the same vehicles and component

- [16V203000](/recalls/nhtsa/16V203000.md), 2016-04-11: STEERING
- [2014197](/recalls/tc/2014197.md), 2014-05-29: Steering
- [14V282000](/recalls/nhtsa/14V282000.md), 2014-05-29: STEERING:ELECTRIC POWER ASSIST SYSTEM
- [2010274](/recalls/tc/2010274.md), 2010-08-13: Steering
- [10V374000](/recalls/nhtsa/10V374000.md), 2010-08-12: STEERING:ELECTRIC POWER ASSIST SYSTEM
- [00V223002](/recalls/nhtsa/00V223002.md), 2000-08-09: STEERING: STEERING WHEEL/HANDLE BAR

## Other bulletins for the same vehicles and component

- [SA\-051\-25](/bulletins/11026350.md), 2025-12-05, Service bulletin: STEERING; SUSPENSION; POWER TRAIN; WHEELS. Noise, Vibration, and Harshness \(NVH\) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure.
- [06\-001\-25](/bulletins/11013654.md), 2025-02-05, Service bulletin: STEERING. Some vehicles may exhibit wear/peel\-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
- [SA\-011\-24](/bulletins/10251387.md), 2024-03-06, Service bulletin: STEERING; SERVICE BRAKES, HYDRAULIC; WHEELS; TIRES; ENGINE AND ENGINE COOLING; POWER TRAIN. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle\-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- [06\-001\-23a](/bulletins/10235414.md), 2023-05-03, Service bulletin: STEERING. Some vehicles may exhibit wear/peel\-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
- [06\-001\-23](/bulletins/10232277.md), 2023-03-03, Service bulletin: UNKNOWN OR OTHER; STEERING; STEERING: STEERING WHEEL/HANDLE BAR. Some vehicles may exhibit wear/peel\-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
- [02\-003\-22](/bulletins/10210902.md), 2022-05-05, Service bulletin: STEERING. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
- [00\-001\-22](/bulletins/10208556.md), 2022-03-04, Service bulletin: POWER TRAIN; SERVICE BRAKES, HYDRAULIC; ENGINE AND ENGINE COOLING; STEERING. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle\-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- [06\-002\-21\-3782](/bulletins/10189816.md), 2021-04-05, Service bulletin: STEERING. Some vehicles may exhibit wear/peel\-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
- [02\-003\-21\-3777](/bulletins/10186699.md), 2021-02-05, Service bulletin: STEERING. Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road.
- [00\-001\-21\-3768](/bulletins/10186693.md), 2021-02-05, Service bulletin: STEERING; WHEELS; POWER TRAIN; ENGINE AND ENGINE COOLING. Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.

JSON: [/v1/bulletins/10097320](/v1/bulletins/10097320)

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