# Service bulletin PIC5491J A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10097132 - Published by NHTSA: 2017\-04\-10 - Manufacturer's number: PIC5491J - Manufacturer's date: 2016\-09\-14 - NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT ## NHTSA's summary THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN ABOUT VEHICLES THAT HAVE AN ONSTAR SYSTEM THAT WILL NOT POWER UP. TECHNICIAN SHOULD TURN OFF THE IGNITION AND CANCEL RETAINED ACCESSORY POWER. AFTER THE VEHICLE HAS POWERED DOWN REMOVE POWER TO THE ONSTAR MODULE FOR FIVE MINUTES. AFTER THE POWER HAS BEEN REMOVED FOR FIVE MINUTES, IF THE ONSTAR SYSTEM IS WORKING RELEASE THE VEHICLE. IF THE ONSTAR SYSTEM IS STILL INOPERATIVE CONTINUE WITH PUBLISHED SERVICE INFORMATION DIAGNOSTICS. ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Electrical system, Equipment and accessories ## Vehicles listed - 2008 to 2017 BUICK ENCLAVE - 2013 to 2017 BUICK ENCORE - 2016 to 2017 BUICK ENVISION - 2005 to 2006 BUICK LACROSSE - 2008 to 2010 BUICK LACROSSE - 2012 to 2017 BUICK LACROSSE - 2000 to 2005 BUICK LESABRE - 2006 BUICK LESABRE - 2006 to 2011 BUICK LUCERNE - 2012 BUICK LUCERNE - 2000 to 2005 BUICK PARK AVENUE - 2004 to 2007 BUICK RAINIER - 2000 to 2004 BUICK REGAL - 2005 BUICK REGAL - 2011 to 2017 BUICK REGAL - 2002 to 2007 BUICK RENDEZVOUS - 2000 BUICK RIVIERA - 2005 to 2007 BUICK TERRAZA - 2008 BUICK TERRAZA - 2012 to 2017 BUICK VERANO - 2013 to 2017 CADILLAC ATS - 2000 to 2001 CADILLAC CATERA - 2016 CADILLAC CT6 - 2017 CADILLAC CT6 PLUG\-IN HYBRID - 2003 to 2005 CADILLAC CTS - 2007 to 2013 CADILLAC CTS - 2000 to 2005 CADILLAC DEVILLE - 2006 to 2011 CADILLAC DTS - 2000 to 2002 CADILLAC ELDORADO - 2014 to 2017 CADILLAC ELR - 2000 CADILLAC ESCALADE - 2002 to 2017 CADILLAC ESCALADE - 2003 CADILLAC ESCALADE ESV - 2005 CADILLAC ESCALADE ESV - 2007 to 2013 CADILLAC ESCALADE ESV - 2009 to 2012 CADILLAC ESCALADE EXT - 2002 to 2009 CADILLAC ESCALADE EXT 1500 - 2001 to 2004 CADILLAC SEVILLE - 2004 to 2015 CADILLAC SRX - 2005 to 2007 CADILLAC STS - 2009 to 2011 CADILLAC STS - 2004 CADILLAC XLR - 2007 to 2008 CADILLAC XLR - 2017 CADILLAC XT5 - 2014 to 2017 CADILLAC XTS - 2000 to 2002 CHEVROLET ALERO EXPORT - 2000 to 2001 CHEVROLET ASTRO - 2003 to 2005 CHEVROLET ASTRO - 2002 CHEVROLET AVALANCHE 1500 - 2004 to 2008 CHEVROLET AVALANCHE 1500 - 2010 to 2013 CHEVROLET AVALANCHE 1500 - 2004 to 2006 CHEVROLET AVEO - 2009 to 2011 CHEVROLET AVEO - 2001 CHEVROLET B7 - 2000 to 2005 CHEVROLET BLAZER - 2017 CHEVROLET BOLT EV - 2001 to 2002 CHEVROLET CAMARO - 2010 to 2011 CHEVROLET CAMARO - 2014 to 2017 CHEVROLET CAMARO - 2012 to 2016 CHEVROLET CAPRICE POLICE PURSUIT - 2012 to 2015 CHEVROLET CAPTIVA - 2012 CHEVROLET CAPTIVA SPORT - 2000 to 2005 CHEVROLET CAVALIER - 2017 CHEVROLET CHEVEROLET SS - 2015 to 2016 CHEVROLET CITY EXPRESS - 2004 to 2005 CHEVROLET CLASSIC - 2006 to 2008 CHEVROLET COBALT - 2010 CHEVROLET COBALT - 2005 to 2012 CHEVROLET COLORADO - 2013 CHEVROLET COLORADO - 2015 to 2017 CHEVROLET COLORADO - 2000 to 2014 CHEVROLET CORVETTE - 2011 to 2017 CHEVROLET CRUZE - 2006 to 2008 CHEVROLET EQUINOX - 2010 to 2016 CHEVROLET EQUINOX - 2000 to 2001 CHEVROLET EXPRESS - 2006 to 2009 CHEVROLET EXPRESS - 2012 CHEVROLET EXPRESS - 2001 CHEVROLET EXPRESS 1500 - 2008 to 2009 CHEVROLET EXPRESS 1500 - 2011 to 2012 CHEVROLET EXPRESS 1500 - 2014 CHEVROLET EXPRESS 1500 - 2007 to 2017 GMC ACADIA - 2004 to 2012 GMC CANYON - 2015 to 2017 GMC CANYON - 2002 to 2009 GMC ENVOY - 2000 to 2001 GMC S/T JIMMY - 2000 to 2005 GMC SAFARI - 2003 to 2009 GMC SAVANA - 2011 GMC SAVANA - 2015 to 2017 GMC SAVANA - 2004 to 2010 GMC SIERRA 1500 - 2012 to 2013 GMC SIERRA 1500 - 2015 to 2017 GMC SIERRA 1500 - 2000 to 2004 GMC SONOMA - 2000 GMC SUBURBAN - 2001 GMC SUBURBAN - 2003 GMC SUBURBAN - 2012 to 2016 GMC TERRAIN - 2003 to 2010 GMC TOPKICK - 2001 to 2011 GMC W\-SERIES - 2000 to 2001 GMC W4500 - 2003 to 2009 GMC W4500 - 2000 to 2010 GMC W5500 - 2000 to 2009 GMC YUKON - 2011 GMC YUKON - 2002 GMC YUKON DENALI - 2004 to 2008 GMC YUKON DENALI - 2010 to 2013 GMC YUKON DENALI - 2005 to 2013 GMC YUKON DENALI XL - 2003 to 2010 HUMMER H2 - 2007 to 2010 HUMMER H3 - 2003 to 2008 ISUZU ASCENDER - 2000 to 2004 ISUZU N SERIES - 2000 to 2010 ISUZU N\-SERIES - 2000 to 2004 ISUZU RODEO - 2008 ISUZU RODEO - 2000 to 2002 ISUZU TROOPER - 2000 to 2004 OLDSMOBILE ALERO - 2000 to 2004 OLDSMOBILE BRAVADA - 2005 OLDSMOBILE BRAVADA - 2000 to 2002 OLDSMOBILE INTRIGUE - 2000 to 2004 OLDSMOBILE SILHOUETTE - 2001 to 2004 PONTIAC BONNEVILLE - 2000 to 2002 PONTIAC FIREBIRD - 2009 to 2010 PONTIAC G3 - 2011 PONTIAC G3 - 2007 to 2010 PONTIAC G5 - 2007 to 2010 PONTIAC G6 - 2008 to 2010 PONTIAC G8 - 2000 to 2005 PONTIAC GRAND AM - 2001 to 2008 PONTIAC GRAND PRIX - 2004 to 2006 PONTIAC GTO - 2005 PONTIAC LACROSSE - 2000 to 2004 PONTIAC MONTANA - 2005 to 2008 PONTIAC MONTANA - 2005 to 2006 PONTIAC PURSUIT - 2009 PONTIAC PURSUIT - 2006 to 2010 PONTIAC SOLSTICE - 2001 to 2005 PONTIAC SUNFIRE - 2007 to 2009 PONTIAC TORRENT - 2000 to 2001 PONTIAC TRANS SPORT - 2000 to 2002 PONTIAC VIBE - 2003 to 2006 PONTIAC VIBE - 2008 to 2010 PONTIAC VIBE - 2005 PONTIAC WAVE - 2009 SAAB 9\-3 - 2012 SAAB 9\-4X - 2009 SAAB 9\-5 - 2005 to 2009 SAAB 9\-7X - 2009 SATURN ASTRA - 2007 to 2010 SATURN AURA - 2003 SATURN ION - 2005 to 2007 SATURN ION - 2003 SATURN L200 - 2003 to 2005 SATURN L300 - 2000 to 2002 SATURN LS - 2007 to 2010 SATURN OUTLOOK - 2005 to 2007 SATURN RELAY - 2008 SATURN RELAY - 2007 to 2010 SATURN SKY - 2000 to 2002 SATURN SL - 2003 to 2010 SATURN VUE - 2007 to 2009 SUZUKI XL7 ## Recalls for the same vehicles and component - [2019463](/recalls/tc/2019463.md), 2019-09-19: Electrical - [2016350](/recalls/tc/2016350.md), 2016-07-07: Electrical - [16V517000](/recalls/nhtsa/16V517000.md), 2016-07-07: SEATS:FRONT ASSEMBLY:POWER ADJUST; ELECTRICAL SYSTEM:WIRING - [16V502000](/recalls/nhtsa/16V502000.md), 2016-07-05: ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\) - [16V084000](/recalls/nhtsa/16V084000.md), 2016-02-11: ELECTRICAL SYSTEM:SOFTWARE - [2015002](/recalls/tc/2015002.md), 2014-12-30: Electrical - [14V827000](/recalls/nhtsa/14V827000.md), 2014-12-30: ELECTRICAL SYSTEM:IGNITION - [2014284](/recalls/tc/2014284.md), 2014-07-03: Electrical - [14V400000](/recalls/nhtsa/14V400000.md), 2014-07-03: ELECTRICAL SYSTEM:IGNITION - [2014246](/recalls/tc/2014246.md), 2014-06-23: Electrical ## Other bulletins for the same vehicles and component - [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs. - [23\-NA\-001](/bulletins/11017252.md), 2025-04-28, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information. - [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them. - [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information. - [15\-06\-03\-001F](/bulletins/11017031.md), 2025-04-15, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries. - [21\-NA\-043](/bulletins/11014230.md), 2025-02-12, Service bulletin: VISIBILITY/WIPER; SERVICE BRAKES; ENGINE; ELECTRICAL SYSTEM; WHEELS. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold \(prepping\) to the customer. - [18\-NA\-180](/bulletins/11013239.md), 2025-01-30, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [09\-06\-04\-026Z](/bulletins/11013069.md), 2025-01-23, Service bulletin: ENGINE; POWER TRAIN; ELECTRICAL SYSTEM. This bulletin provides information on identifying Non\-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2. JSON: [/v1/bulletins/10097132](/v1/bulletins/10097132) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC5491J&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10097132&vehicle=Service%20bulletin%20PIC5491J)