WenmarOpen by Wenmar Pro

Service bulletin SSM72596

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10097032
Published by NHTSA2017-04-07
Manufacturer's numberSSM72596
Manufacturer's date2016-01-22
NHTSA componentSUSPENSION:REAR

NHTSA's summary

"ISSUE: IF THE VEHICLE REQUIRES A REAR SUSPENSION DAMPER TOP MOUNT TO BE REPLACED; BOTH TOP MOUNTS SHOULD BE REPLACED AS A PAIR. CAUSE: TO ENSURE CONSISTENT DYNAMIC PERFORMANCE OF THE VEHICLE."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Suspension

Vehicles listed
JAGUAR XF2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM741622019-02-25. Service bulletin. Message on the Instrument cluster stating "Air suspension not in customer mode" Diagnostic trouble code (DTC) U3000-05 logged in the Chassis Control Module (CHCM) Vehicle suspension is in tight tolerance mode
SSM741392018-12-10. Service bulletin. Excessive vibration of vehicle when stationary at idle.
JA17TE-092018-01-22. Service bulletin. Temporary Suspension of 17C Next Generation Infotainment (NGI) Download
SSM727582017-08-10. Service bulletin. Issue: Excessive vibration of vehicle and exhaust system when stationary at idle.
K353NAS12017-04-06. Service bulletin. "SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE AFFECTED VEHICLE RANGE WHERE THE REAR SHOCK ABSORBER TOP MOUNTING(S) MAY CAUSE A KNOCKING NOISE. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN. "
6-293NAS2017-04-06. Service bulletin. "DESCRIPTION A POTENTIAL ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES LISTED IN THE AFFECTED VEHICLE RANGE WHERE THE REAR SHOCK ABSORBER TOP MOUNTING(S) MAY CAUSE A KNOCKING NOISE."