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Service bulletin SSM72390

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096721
Published by NHTSA2017-03-30
Manufacturer's numberSSM72390
Manufacturer's date2015-08-24
NHTSA componentEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

NHTSA's summary

"NOTE THIS PHENOMENON CAN ONLY HAPPEN UNDER SPECIFIC CIRCUMSTANCES; IT IS ONLY WHEN BOTH KEYS ARE IN CLOSE PROXIMITY OF EACH OTHER IN THE VEHICLE AND REQUIRES THE EXTERIOR DOOR HANDLE LOCK BUTTON TO BE PRESSED. ISSUE IT HAS BEEN HIGHLIGHTED THAT IT IS POSSIBLE TO LOCK THE VEHICLE WITH BOTH KEYS INSIDE. KEYS ARE HELD TOGETHER BY CABLE TIES WHEN DELIVERED TO THE RETAILER."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
JAGUAR XF2016
JAGUAR XJ2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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