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Service bulletin K278 UPS3815-2BN

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096540
Published by NHTSA2017-03-28
Manufacturer's numberK278 UPS3815-2BN
Manufacturer's date2015-03-30
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL); EQUIPMENT ADAPTIVE/MOBILITY

NHTSA's summary

TRANSMISSION MASS DAMPER MAY HAVE BEEN TIGHTENED TO AN INCORRECT TORQUE VALUE.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Labels and manuals, Transmission and driveline, Automatic transmission

Vehicles listed
JAGUAR XF2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM718962023-02-06. Service bulletin. Automatic transmission, rotary gear selector low level part
SSM700182022-12-12. Service bulletin. Transmission DTC P0780-94
JTB00415NAS32022-11-14. Service bulletin. Loss Of Drive Or Flashing Gear Selector LED Indicator
JTB00480NAS22017-08-10. Service bulletin. Situation: A rattle noise may be evident from the engine compartment and/or the Malfunction Indicator Lamp (MIL) is illuminated. The Diagnostic Trouble Code (DTC) that may be logged include P0016, P0017, P0026, or P0341.
JTB00415NAS42017-04-19. Service bulletin. SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: • THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. • THE INSTRUMENT CLUSTER HAS SWITCHED OFF AFTER AN AUTOMATIC ENGINE STOP AND DRIVER EXIT CONDITIONS DO NOT EXIST AND THE VEHICLE DOES NOT AUTOMATICALLY RESTART THE ENGINE UPON RELEASE OF THE BRAKE PEDAL (NOTE: DIAGNOSTIC TROUBLE CODE [DTC] P162F-00 MAY BE STORED IN THE POWERTRAIN CONTROL MODULE [PCM]).
JTB00471NAS12017-04-06. Service bulletin. "SITUATION: THE ENGINE MALFUNCTION INDICATOR LAMP (MIL) MAY BE ILLUMINATED, DIAGNOSTIC TROUBLE CODE (DTC) P068A-00 STORED IN THE POWERTRAIN CONTROL MODULE (PCM), AND DTC INDEX ACTIONS ARE UNABLE TO RESOLVE THE CONCERN. CAUSE: THIS MAY BE DUE TO A PCM SOFTWARE ERROR CAUSING A CPU RESPONSE TIME ERROR DURING THE VEHICLE SHUTDOWN PROCEDURE."
JTB00469NAS12017-04-06. Service bulletin. "SITUATION: THE ENGINE MAY NOT CRANK/START AND THE VEHICLE MAY EXHIBIT A WARNING LIGHT OR WARNING LIGHTS ON THE INSTRUMENT PANEL. UPON FURTHER DIAGNOSIS, THE TECHNICIAN MAY FIND DIAGNOSTIC TROUBLE CODE (DTC) U0100-00 LOGGED IN VARIOUS CONTROL MODULES, NO COMMUNICATION WITH THE POWERTRAIN CONTROL MODULE (PCM), IS UNABLE TO CLEAR THE DTC. THIS MAY RESULT IN THE REPLACEMENT OF THE PCM. CAUSE: THIS MAY BE CAUSED BY INTERNAL FAILURE OF THE PCM."
JTB00417NAS32017-04-05. Service bulletin. SITUATION: AN OIL LEAK MAY BE EVIDENT FROM UNDERNEATH THE VEHICLE OR DISCOVERED DURING ROUTINE SERVICE.
JTB00454NAS12017-04-05. Service bulletin. "SITUATION: TRANSMISSION POOR DOWN-SHIFT QUALITY MAY BE EXPERIENCED WHEN SLOWING TO A FULL STOP, ESPECIALLY WHILE IN SLOW-MOVING TRAFFIC. CAUSE: THIS MAY BE CAUSED BY TRANSMISSION OUTPUT SPEED SIGNAL NOISE LEADING TO ADAPTATIONS BEING OUT OF RANGE FOR 3-2-1 AND 2-1 DOWN-SHIFT."
JTB00415NAS32017-04-05. Service bulletin. "SITUATION: ONE OF THE FOLLOWING ISSUES MAY OCCUR: • THE GEAR SELECTOR LED INDICATOR FLASHES AND NEUTRAL IS INVOLUNTARILY ENGAGED WHEN COMING TO A STOP. • THE INSTRUMENT CLUSTER HAS SWITCHED OFF AFTER AN AUTOMATIC ENGINE STOP AND DRIVER EXIT CONDITIONS DO NOT EXIST AND THE VEHICLE DOES NOT AUTOMATICALLY RESTART THE ENGINE UPON RELEASEOF THE BRAKE PEDAL (NOTE: DIAGNOSTIC TROUBLE CODE [DTC] P162F-00 MAY BE STORED IN THE ENGINE CONTROL MODULE [ECM]). CAUSE: THIS MAY BE CAUSED BY THE ORIGINAL ENGINE CONTROL MODULE (ECM) AND TRANSMISSION CONTROL MODULE (TCM) SOFTWARE WHICH DID NOT PROVIDE OPTIMIZED SETTINGS FOR THE INTELLIGENT STOP/START FUNCTION IN ALL SITUATIONS."