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Service bulletin SSM72172

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096517
Published by NHTSA2017-03-28
Manufacturer's numberSSM72172
Manufacturer's date2015-02-13
NHTSA componentVISIBILITY:REARVIEW MIRRORS/DEVICES; VISIBILITY:REAR WINDOW WIPER/WASHER

NHTSA's summary

"ISSUE REAR VANITY MIRROR, WHEN OPENED MAY BECOME DISLODGED OR HANG DOWN.(SEE ATTACHED PICTURE) CAUSE INCORRECT PROCESS DURING MANUFACTURE CAUSING SWIVEL PIN TO FRACTURE AND EVENTUALLY FAIL."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Glass, wipers and mirrors, Mirrors

Vehicles listed
JAGUAR XJ2010, 2011, 2012, 2013, 2014, 2015

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
K284NAS12017-03-30. Service bulletin. "SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2015 MODEL YEAR XJ (X351; LONG WHEELBASE [LWB], PORTFOLIO VARIANTS) WHICH DO NOT HAVE THE INTELLIGENT HIGH BEAM ASSIST HEADLAMP FEATURE DUE TO HAVING THE INCORRECT INTERIOR REAR VIEW MIRROR FITTED. ACTION: RETAILERS ARE REQUIRED TO HOLD ONLY AFFECTED NEW VEHICLES THAT ARE WITHIN YOUR CONTROL AND REFRAIN FROM RELEASING THE VEHICLES FOR NEW VEHICLE SALE PENDING COMPLETION OF THE SERVICE INSTRUCTION DETAILED IN THIS TECHNICAL BULLETIN."
6-272NAS2017-03-29. Service bulletin. INCORRECT INTERIOR REAR VIEW MIRROR FITTED.