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Service bulletin SSM72087

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096504
Published by NHTSA2017-03-28
Manufacturer's numberSSM72087
Manufacturer's date2014-12-04
NHTSA componentELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:IGNITION

NHTSA's summary

"ISSUED JANUARY 2015. ISSUE: A CUSTOMER MAY REPORT ONE OF THE FOLLOWING SYMPTOMS: 1) BATTERY CHARGING WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER 2) ECO STOP IS NON-FUNCTIONAL OVER A NUMBER OF DRIVE CYCLES 3) THE VEHICLE EXPERIENCES AN UN-COMMANDED SHUTDOWN AFTER AN ECO STOP EVENT AND REQUIRES AN IGNITION RESTART. CAUSE: VARIOUS CONDITIONS CAN LEAD TO THE CONCERN, AS DETAILED BELOW"

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, 12-volt battery, Ignition

Vehicles listed
JAGUAR XF2013, 2014
JAGUAR XJ2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM674772022-12-05. Service bulletin. Smart Key Battery Low Warning Message
JTB00545NAS12019-05-13. Service bulletin. The Central locking/unlocking feature may not operate after disconnecting and connecting the vehicle startup battery.
SSM742852019-03-25. Service bulletin. Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
SSM740482018-11-13. Service bulletin. Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
SSM738242018-06-11. Service bulletin. Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX-3080 battery tester. JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP-1080. The Midtronics EXP-1080 can be used for PD1 and battery checks.
SSM718032017-05-11. Service bulletin. "ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY (TSD) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE (FCDIM) OR HIGH LEVEL DISPLAY FRONT (HLDF) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."
JTB00310NAS22017-04-18. Service bulletin. "SITUATION: A BATTERY WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER (IC) WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY THE GATEWAY MODULE (GWM) FALSELY FLAGGING DIAGNOSTIC TROUBLE CODE (DTC) 'B1402-96 – (DBFB) DUAL BATTERY FUSE BOX – CONTACTOR 1'."
SSM724862017-04-10. Service bulletin. "ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VEHICLE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."
SSM725082017-04-07. Service bulletin. "ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI."
SSM724862017-04-07. Service bulletin. "ISSUE: CUSTOMERS MAY REPORT WHILST PRESSING THE AUTO STOP/START BUTTON IN THEIR VEHICLE, A WARNING MESSAGE MAY BE DISPLAYED IN THE INSTRUMENT CLUSTER - AUTO STOP/START NOT AVAILABLE. DTC B12CD-87 WILL BE LOGGED IN THE GATEWAY MODULE GWM). CAUSE: THE IGNITION LIVE INPUT INTO THE VOLTAGE QUALITY MODULE (VQM), MAY HAVE A POOR CONNECTION, AND/OR NO LIN CIRCUIT BETWEEN THE VQM & GWM."