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Service bulletin POL 14-12

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096371
Published by NHTSA2017-03-24
Manufacturer's numberPOL 14-12
Manufacturer's date2015-10-05
NHTSA componentENGINE; EQUIPMENT

NHTSA's summary

WPB: TOYOTA HAS RECEIVED SOME REPORTS WHERE THE VEHICLES MAY EXHIBIT EXCESSIVE ENGINE OIL CONSUMPTION. TOYOTA IS NOW ANNOUNCING THE PART REPLACEMENT PHASE OF WARRANTY ENHANCEMENT PROGRAM ZE7 FOR VEHICLES EXHIBITING EXCESSIVE OIL CONSUMPTION.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Engine, Equipment and accessories

Vehicles listed
SCION TC2007 to 2010
SCION XB2008 to 2015
TOYOTA CAMRY2007, 2008, 2009
TOYOTA CAMRY HYBRID2007, 2008, 2009, 2010, 2011 (the catalog's model; the bulletin names a series or trim of it)
TOYOTA CAMRY SOLARA2007, 2008
TOYOTA COROLLA2009, 2010, 2011
TOYOTA COROLLA MATRIX2009, 2010, 2011, 2012
TOYOTA MATRIX2013
TOYOTA RAV42006, 2007, 2008

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
13V1230002013-04-09. EQUIPMENT:OTHER:LABELS
10V0360002010-02-03. EQUIPMENT:OTHER:LABELS
10V0350002010-02-03. EQUIPMENT:OTHER:LABELS
09V3320002009-08-19. EQUIPMENT:OTHER:LABELS
09V2230002009-06-15. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
T-SB-0009-262026-03-07. Service bulletin. This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.
T-SB-0119-15 Rev22026-03-07. Service bulletin. OBSOLETE NOTICE February 13, 2026: This bulletin is now obsolete. Please see T-SB-0009-26.
T-SB-0103-20 Rev12024-07-23. Service bulletin. This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 – 2025 model year Toyota vehicles.
T-SB-0103-20 Rev12024-07-23. Service bulletin. This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 – 2025 model year Toyota vehicles.
T-PANT-2024-004-2024-04-15. Service bulletin. This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
T-SB-0043-142024-03-04. Service bulletin. OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
TSB0032202023-10-16. Service bulletin. TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
T-SB-0057-182023-06-26. Service bulletin. TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
TSB009421Rev12022-09-15. Service bulletin. TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process
T-SB-0119-15 Rev2022-06-13. Service bulletin. TSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger