# Service bulletin SSM71915

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10096031
- Published by NHTSA: 2017\-03\-21
- Manufacturer's number: SSM71915
- Manufacturer's date: 2014\-07\-17
- NHTSA component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR

## NHTSA's summary

"ISSUE A NUMBER OF ALTERNATORS ARE BEING REPLACED UNDER WARRANTY AND ARE FOUND TO BE FAULTY DUE TO INTERNAL REGULATOR CHIP DAMAGE. CAUSE ALTERNATORS ARE BEING DAMAGED DUE TO CROSS POLARITY WHEN THE VEHICLE IS JUMP STARTED."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, 12\-volt battery, Alternator

## Vehicles listed

- 2014 to 2015 JAGUAR F\-TYPE
- 2009 to 2015 JAGUAR XF
- 2010 to 2015 JAGUAR XJ
- 2006 to 2015 JAGUAR XK

## Recalls for the same vehicles and component

- [14V673000](/recalls/nhtsa/14V673000.md), 2014-10-27: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

## Other bulletins for the same vehicles and component

- [JTB00545NAS1](/bulletins/10159478.md), 2019-05-13, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. The Central locking/unlocking feature may not operate after disconnecting and connecting the vehicle startup battery.
- [SSM74285](/bulletins/10155299.md), 2019-03-25, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Vehicles may exhibit a no start complaint due to a repetitive intermittent flat battery. Initial diagnosis shows no fault found or no measurable quiescent drain.
- [SSM74048](/bulletins/10148529.md), 2018-11-13, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL. Customers may complain that the Wireless Head Phones for Dual Screen View or Rear Seat Entertainment are inoperative.
- [SSM73824](/bulletins/10141087.md), 2018-06-11, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Action: When completing Primary battery diagnosis for Eco Stop concerns, it is recommended to use the Midtronics GRX\-3080 battery tester. JLR are currrently investigating a hand held battery tester to replace the Midtronics EXP\-1080. The Midtronics EXP\-1080 can be used for PD1 and battery checks.
- [SSM71803](/bulletins/10098782.md), 2017-05-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. "ISSUED MAY 2014: THE TOUCH SCREEN DISPLAY \(TSD\) ALSO KNOWN AS FRONT CONTROL DISPLAY INTERFACE MODULE \(FCDIM\) OR HIGH LEVEL DISPLAY FRONT \(HLDF\) ON OCCASIONS MAY FAIL TO DOWNLOAD SOFTWARE CORRECTLY FROM SDD RESULTING IN NO COMMUNICATIONS WITH THE MODULE AND BLANK SCREEN. CAUSE THIS MAY BE AS A RESULT OF LOW BATTERY VOLTAGE OR A BREAK IN CONTINUITY OF DIAGNOSTIC CONNECTION DURING THE DOWNLOAD."
- [JTB00310NAS2](/bulletins/10097555.md), 2017-04-18, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; EQUIPMENT ADAPTIVE/MOBILITY. "SITUATION: A BATTERY WARNING MESSAGE OR ECO STOP INHIBITED MESSAGE IS DISPLAYED IN THE INSTRUMENT CLUSTER \(IC\) WHILE DRIVING. CAUSE: THIS MAY BE CAUSED BY THE GATEWAY MODULE \(GWM\) FALSELY FLAGGING DIAGNOSTIC TROUBLE CODE \(DTC\) 'B1402\-96 – \(DBFB\) DUAL BATTERY FUSE BOX – CONTACTOR 1'."
- [JTB00280NAS2](/bulletins/10097449.md), 2017-04-17, Service bulletin: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR; ELECTRICAL SYSTEM; EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH. "SITUATION: THE FRONT OVERHEAD CONSOLE LIGHTS MAY TURN ON / OFF UNEXPECTEDLY. CAUSE: THIS MAY BE CAUSED BY ELECTRICAL INPUTS FROM THE VEHICLE SYSTEM."
- [6\-220USA](/bulletins/10097446.md), 2017-04-17, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES; EQUIPMENT. AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF 2014 MODEL YEAR JAGUAR XK \(X150\) VEHICLES WITHIN THE LISTED VIN RANGE WHICH MAY HAVE BEEN MANUFACTURED AWAY FROM PROCESS WHERE, IN SOME CASES, THE THROUGH\-PANEL POWER CABLE STUD HAS BEEN ASSEMBLED INCORRECTLY, RESULTING IN A LOW NUT CLAMP LOAD TORQUE."
- [SSM72508](/bulletins/10097053.md), 2017-04-07, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM. "ISSUED DEC 2015. ISSUE VEHICLES BATTERY CLAIMS FOR BATTERY DISCHARGED. CAUSE THE BATTERY STORAGE PROCESS HAS NOT BEEN CORRECTLY FOLLOWED UPON VEHICLE DELIVERY AND FOLLOWING A PDI."
- [SSM72631](/bulletins/10096995.md), 2017-04-06, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. BATTERY TERMINALS NOT FITTED CORRECTLY DURING PDI PROCESS

JSON: [/v1/bulletins/10096031](/v1/bulletins/10096031)

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