# Service bulletin SSM67697

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10096025
- Published by NHTSA: 2017\-03\-21
- Manufacturer's number: SSM67697
- Manufacturer's date: 2014\-07\-10
- NHTSA component: EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL

## NHTSA's summary

"ISSUE: JAGUAR ENGINEERING HAVE BEEN MONITORING REPORTS FOR LACK OF COOLING FROM THE AIR CONDITIONING SYSTEM ON SOME HIGHER TIME IN SERVICE VEHICLES, WHERE INSUFFICIENT PERFORMANCE OF THE AIR CONDITIONING COMPRESSOR HAS BEEN FOUND TO BE THE ROOT CAUSE OF THE ISSUE. COMPRESSOR PART NO. C2D2790 \& C2Z4345 ACTION: THE COMPRESSOR SUPPLIER IN CONJUNCTION WITH JAGUAR ENGINEERING HAVE MADE IMPROVEMENTS TO THE COMPRESSORS TO IMPROVE THEIR SERVICE LIFE AND RELIABILITY, AND TWO IMPROVED COMPRESSORS HAVE BEEN SUPPLIED TO PARTS OPERATIONS C2D2790 SUPERSEDES TO C2D38105 C2Z4345 SUPERSEDES TO C2D38106 PLEASE ENSURE THAT THE LATER PART NUMBER IS FITTED TO ANY VEHICLE THAT IS SUFFERING FROM LACK OF COMPRESSOR PERFORMANCE."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories, Heating and air conditioning

## Vehicles listed

- 2009 to 2015 JAGUAR XF
- 2010 to 2015 JAGUAR XJ
- 2006 to 2015 JAGUAR XK

## Recalls for the same vehicles and component

- [14V673000](/recalls/nhtsa/14V673000.md), 2014-10-27: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR; ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
- [14V389000](/recalls/nhtsa/14V389000.md), 2014-07-01: EQUIPMENT:OTHER:LABELS; TIRES:TEMPORARY/EMERGENCY SPARE TIRE
- [14V292000](/recalls/nhtsa/14V292000.md), 2014-06-02: ELECTRICAL SYSTEM:SOFTWARE
- [14V123000](/recalls/nhtsa/14V123000.md), 2014-03-14: EQUIPMENT:OTHER:LABELS
- [13V340000](/recalls/nhtsa/13V340000.md), 2013-08-05: ELECTRICAL SYSTEM
- [2013268](/recalls/tc/2013268.md), 2013-08-02: Electrical
- [12V571000](/recalls/nhtsa/12V571000.md), 2012-12-07: ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
- [11V604000](/recalls/nhtsa/11V604000.md), 2011-12-28: EQUIPMENT:OTHER:LABELS
- [09V316000](/recalls/nhtsa/09V316000.md), 2009-08-07: EQUIPMENT:OTHER:LABELS
- [08V607000](/recalls/nhtsa/08V607000.md), 2008-11-24: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

## Other bulletins for the same vehicles and component

- [SSM76412 \- 10MAR26](/bulletins/11030752.md), 2026-04-06, Other: ELECTRICAL SYSTEM. Smart Key Deactivated message on instrument cluster and is unable to start their vehicle.
- [SSM76314 \- 25APR25](/bulletins/11017764.md), 2025-05-05, Other: ELECTRICAL SYSTEM. Telematic TCU2 Module 2015\-2017MY No Longer Available
- [TUCC\_APR2025\_18](/bulletins/11017740.md), 2025-05-05, Other: ELECTRICAL SYSTEM. Leaking windshield that caused the water ingress on the electrical component.
- [SSM72027](/bulletins/10231272.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Issue with iPhone 5 and 5S, and any iPods that use the lightning connector.
- [SSM72022](/bulletins/10231271.md), 2023-02-06, Service bulletin: SEATS; ELECTRICAL SYSTEM. Seat Module DTC diagnostic help \- Seats not moving in one direction
- [SSM72012](/bulletins/10231268.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Incorrect diagnosis of Bluetooth connectivity
- [SSM71998](/bulletins/10231264.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL. Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
- [SSM71995Attachme](/bulletins/10231263.md), 2023-02-06, Service bulletin: EQUIPMENT. Damaged Armrest Liner
- [SSM71995Attachme](/bulletins/10231262.md), 2023-02-06, Service bulletin: EQUIPMENT. Damaged Armrest Liner
- [SSM71995Attachme](/bulletins/10231261.md), 2023-02-06, Service bulletin: EQUIPMENT. Damaged Armrest Liner

JSON: [/v1/bulletins/10096025](/v1/bulletins/10096025)

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