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Service bulletin SSM67097

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10096023
Published by NHTSA2017-03-21
Manufacturer's numberSSM67097
Manufacturer's date2014-07-03
NHTSA componentEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT:ELECTRICAL

NHTSA's summary

"ISSUE A NUMBER OF FASCIA SWITCH PACKS(FSP)ARE BEING RETURNED THROUGH THE WARRANTY PARTS RETURN SYSTEM WITH NO FAULT FOUND. SEE ATTACHMENT SHOWING SWITCH PACK. CAUSE SWITCH PACKS ARE BEING INCORRECTLY REJECTED FOR STICKING SWITCHES , THE ACTUAL ROOT CAUSE FOR THE DEFECT IS DUE TO A TOLERANCE STACK UP ON THE FASCIA APERTURE RESULTING IN UNDUE PRESSURE BEING APPLIED TO THE SWITCHES."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
JAGUAR XF2009, 2010, 2011, 2012, 2013, 2014

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
14V1230002014-03-14. EQUIPMENT:OTHER:LABELS
11V6040002011-12-28. EQUIPMENT:OTHER:LABELS
09V3160002009-08-07. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
SSM720122023-02-06. Service bulletin. Incorrect diagnosis of Bluetooth connectivity
SSM719982023-02-06. Service bulletin. Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
SSM719152023-02-06. Service bulletin. Instructions for jump starting vehicles with discharged battery?s
SSM718222023-02-06. Service bulletin. New vehicle storage (Transit relay / Transit mode)
SSM71803-22023-02-06. Service bulletin. Gen 2.1 Touch screen display recovery process
SSM71803-12023-02-06. Service bulletin. Gen 2.1 Touch screen display recovery process
SSM718032023-02-06. Service bulletin. Gen 2.1 Touch screen display recovery process
SSM71794Attachme2023-02-06. Service bulletin. AM Frequency Stuck In FM Preset
SSM717942023-02-06. Service bulletin. AM Frequency Stuck In FM Preset
DVD137042023-02-06. Service bulletin. This update contains a software update for the HD RADIO? module