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Service bulletin SSM 46397

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10095847
Published by NHTSA2017-03-20
Manufacturer's numberSSM 46397
Manufacturer's date2017-02-21
NHTSA componentELECTRICAL SYSTEM:IGNITION; LATCHES/LOCKS/LINKAGES:DOORS:LATCH

NHTSA's summary

SOME 2017 EXPEDITION VEHICLES BUILT ON 14-OCT-2016 AND THROUGH 22-OCT-2016 WITH A KEYED IGNITION (NON-PUSH BUTTON START) MAY HAVE INOPERATIVE DOOR LOCKS WHEN USING THE KEYLESS ENTRY KEYPAD. REPROGRAM THE BODY CONTROL MODULE (BCM) TO THE LATEST CALIBRATION USING IDS RELEASE 104.02 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 15604 AND USE APPLICABLE 12651D LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Latches and locks, Door latch, Ignition

Vehicles listed
FORD EXPEDITION2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 464642017-05-22. Service bulletin. SOME 2017 EXPEDITION VEHICLES BUILT ON 14-OCT-2016 AND THROUGH 22-OCT-2016 WITH A KEYED IGNITION (NON-PUSH BUTTON START) MAY HAVE INOPERATIVE DOOR LOCKS WHEN USING THE KEYLESS ENTRY KEYPAD. REPROGRAM THE BODY CONTROL MODULE (BCM) TO THE LATEST CALIBRATION USING IDS RELEASE 104.04 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE CAUSAL PART 15604 AND USE APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL.