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Service bulletin PIC6172

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10095609
Published by NHTSA2017-03-17
Manufacturer's numberPIC6172
Manufacturer's date2016-02-15
NHTSA componentELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

THIS PRELIMINARY INFORMATION COMMUNICATION ADVISES THE TECHNICIAN TO REPROGRAM THE INSTRUMENT PANEL CLUSTER USING TIS2WEB WHEN THE FAVORITES ARE DEFAULTING TO THE NUMBER 1 POSITION WHEN USING STEERING WHEEL CONTROLS NEXT OR PREVIOUS FUNCTIONS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Instrument cluster, Software

Vehicles listed
CADILLAC ESCALADE2016
CADILLAC ESCALADE ESV2016 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
20-NA-1322024-04-05. Service bulletin. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
15NA0702023-12-11. Service bulletin. Gauges on Cluster are Inoperative Upon Start Up
07-08-49-020R2023-10-18. Service bulletin. This informational bulletin provides information for the IPC odometer programming method quick reference guide.
PIP5632G2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
PIP4902Q2023-01-30. Service bulletin. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
15-NA-0832021-04-20. Service bulletin. Recovery Process from a Controller Reprogramming Interruption During service reprogramming of the T87 TCM, some technicians may notice the TCM may fail during the reprogramming event and become unresponsive to the Service Programming System (SPS), unresponsive to the GDS2 tool. This bulletin addresses corrective actions to attempt to recover the module before declaring the TCM as a bad part and replacing. During reprogramming, an interruption can cause the module to lock up. A module reset may recover the TCM
070849020M2021-04-16. Service bulletin. IPC Odometer Programming Method Quick Reference Guide
17-NA-3372021-04-15. Service bulletin. All or Some Options May Be Missing from Driver Information Center (DIC) “Info Pages” Menu Due to Them Not Being Selected Condition Some customers may comment that with the “Info” option selected from the main menu (1), the “Info Pages” are blank (2) when scrolling up and down. If information is present when scrolling up and down, they may also comment that certain items are missing when compared to other like vehicles Cause This condition may be caused when all/some of the options not being selected in the “active info pages” menu. Correction If this concern is encountered, determine if all/any of the selections in the “active info pages” menu are not selected. To do this, follow the steps listed below.
21NA0102021-03-01. Service bulletin. This technical bulletin provides a procedure to reset the DTCs and take the vehicle for a test drive to verify the codes do not return.
16NA0192021-02-01. Service bulletin. This informational bulletin provides information on Transmission Adaptive Functions and Correcting Low Mileage Harsh Shifts, Slips, or Flares.