# Service bulletin K396NAS1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10095310
- Published by NHTSA: 2017\-03\-16
- Manufacturer's number: K396NAS1
- Manufacturer's date: 2016\-10\-31
- NHTSA component: EQUIPMENT ADAPTIVE/MOBILITY; VEHICLE SPEED CONTROL:ACCELERATOR PEDAL

## NHTSA's summary

SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE IT HAS BEEN REPORTED THAT UNDER SPECIFIC DRIVING CONDITIONS, THE DRIVER MAY INADVERTENTLY PRESS THE ACCELERATOR AND BRAKE PEDAL AT THE SAME TIME, WHICH WILL CAUSE THE BRAKE SYSTEM OVERRIDE TO APPLY. IN THE EVENT OF THE BRAKE OVERRIDE SYSTEM APPLYING, IT WILL SIGNIFICANTLY REDUCE THE ENGINE TORQUE OUTPUT AND MAY CAUSE CONCERN FOR THE DRIVER. INVESTIGATIONS HAVE IDENTIFIED THAT THE LATERAL SPACING BETWEEN THE BRAKE BOOSTER AND ACCELERATOR PEDAL MAY BE THE ROOT CAUSE AND THEREFORE THE RELEVANT REPAIR INSTRUCTIONS HAVE BEEN INCLUDED TO HELP STOP ANY POSSIBLE OCCURRENCE OF THE REPORTED CONCERN.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories, Throttle and cruise control

## Vehicles listed

- 2017 JAGUAR F\-PACE
- 2017 JAGUAR XE
- 2016 to 2017 JAGUAR XF

## Other bulletins for the same vehicles and component

- [BIG5MAR24\_34b](/bulletins/10252743.md), 2024-04-05, Service bulletin: FUEL SYSTEM, DIESEL; ENGINE AND ENGINE COOLING:ENGINE:DIESEL; EQUIPMENT. A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module \(PCM\) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
- [SSM75813](/bulletins/10243687.md), 2023-10-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Weather and Park \& Pay Apps disappear after PIVI update
- [SFCC\_SEP2023\_46](/bulletins/10243681.md), 2023-10-06, Service bulletin: EQUIPMENT. The sunglass holder won’t open or does not operate correctly
- [SSM76010](/bulletins/10239035.md), 2023-07-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR; EQUIPMENT. A customer may report that the front or rear door latch does not operate as expected.
- [SFCC\_JUN2023\_47](/bulletins/10239019.md), 2023-07-10, Service bulletin: EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. A customer may report that the front or rear door latch does not operate as expected.
- [SSM75952](/bulletins/10232710.md), 2023-03-08, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Customers are reporting that connected services such as Online Media \(e.g., Spotify\), Connected Nav, Weather App \& Parking app are inoperative.
- [SSM71915](/bulletins/10231242.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Instructions for jump starting vehicles with discharged battery?s
- [SSM71822](/bulletins/10231227.md), 2023-02-06, Service bulletin: EQUIPMENT. New vehicle storage \(Transit relay / Transit mode\)
- [SSM71803\-2](/bulletins/10231225.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT. Gen 2.1 Touch screen display recovery process
- [SSM71803\-1](/bulletins/10231224.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; EQUIPMENT:ELECTRICAL. Gen 2.1 Touch screen display recovery process

JSON: [/v1/bulletins/10095310](/v1/bulletins/10095310)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20K396NAS1&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10095310&vehicle=Service%20bulletin%20K396NAS1)