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Service bulletin K438NAS1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10095282
Published by NHTSA2017-03-16
Manufacturer's numberK438NAS1
Manufacturer's date2016-10-20
NHTSA componentEQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT

NHTSA's summary

"SITUATION: AN ISSUE HAS BEEN IDENTIFIED ON A LIMITED NUMBER OF VEHICLES WITHIN THE LISTED AFFECTED VEHICLE RANGE WHERE INCONTROL® TOUCH PHASE 3 SOFTWARE IS TO BE INTRODUCED TO CORRECT A NUMBER OF ISSUES, INCLUDING: • SD CARD CORRUPTION; • SOFTWARE UPDATE TO THE AUDIO HEAD UNIT (AHU) TO RECTIFY SYSTEM RE-BOOT CONCERNS; • PHONE AND BLUETOOTH® CONNECTIVITY ISSUES; • LOSS OF SIRIUS RADIO; • AUTO FREQUENCY FUNCTION HAS BEEN REMOVED; AND • A CHANGE TO THE WAY RECENT DESTINATIONS ARE ACCESSED WHILE USING NAVIGATION."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories

Vehicles listed
JAGUAR XF2016, 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
BIG5MAR24_34b2024-04-05. Service bulletin. A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
SSM758132023-10-06. Service bulletin. Weather and Park & Pay Apps disappear after PIVI update
SFCC_SEP2023_462023-10-06. Service bulletin. The sunglass holder won’t open or does not operate correctly
SSM760102023-07-11. Service bulletin. A customer may report that the front or rear door latch does not operate as expected.
SSM759522023-03-08. Service bulletin. Customers are reporting that connected services such as Online Media (e.g., Spotify), Connected Nav, Weather App & Parking app are inoperative.
SSM719152023-02-06. Service bulletin. Instructions for jump starting vehicles with discharged battery?s
SSM718222023-02-06. Service bulletin. New vehicle storage (Transit relay / Transit mode)
SSM71803-22023-02-06. Service bulletin. Gen 2.1 Touch screen display recovery process
SSM71803-12023-02-06. Service bulletin. Gen 2.1 Touch screen display recovery process
SSM718032023-02-06. Service bulletin. Gen 2.1 Touch screen display recovery process