# Service bulletin SSM72981

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10095182
- Published by NHTSA: 2017\-03\-15
- Manufacturer's number: SSM72981
- Manufacturer's date: 2016\-09\-28
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

"ISSUE: WHEN USING THE ADD/REMOVE ACCESSORIES, CONFIGURE NEW/EXISTING GATEWAY MODULE \(GWM\) OR CONFIGURE NEW/EXISTING BODY CONTROL MODULE \(BCM\) IN THE RECOMMENDATIONS TAB ON SYMPTOM DRIVEN DIAGNOSTICS \(SDD\), THE APPLICATION FAILS TO COMPLETE AND THE FOLLOWING ERROR CODE IS DISPLAYED. ‘A20 ERROR INVALID SECURITY KEY’ "

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Software

## Vehicles listed

- 2017 JAGUAR XE

## Other bulletins for the same vehicles and component

- [SSM75856](/bulletins/10222704.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. UNABLE TO COMPLETE PDI DUE TO TELEMATICS INCONTROL ACTIVATION FAILING
- [SSM75804](/bulletins/10222689.md), 2022-10-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. NO COMMUNICATION WITH IMPA VIA TOPIX CLOUD
- [SFCC\_NOV2021\_25](/bulletins/10204122.md), 2021-12-07, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Post 21A Update Apple CarPlay® Navigation Voice Guidance Not Heard
- [K437NAS1](/bulletins/10195258.md), 2021-06-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Incontrol touch pro phase 2.5 software update.
- [JTB00593NAS2](/bulletins/10188503.md), 2021-03-08, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. In response to customer feedback on the performance of the InControl® Touch Pro? system, Jaguar Land Rover has developed a software upgrade designed to enhance/introduce the following features and functions: ? Introduction of text message capability to the InControl® Touch Pro? system. ? Navigation screen supports switching between 'Night' and 'Day' mode. ? User able to synchronize the locations between the InControl Application \(ICA\) and the vehicle navigation system. ? Improved Bluetooth® connectivity. ? 'Camera System Not Available, Consult Your Dealer' pop\-up message displayed when selecting reverse \(R\). ? Screen blank when restarting the vehicle after an immediate shut\-down
- [SFCC Jul20\_26](/bulletins/10178159.md), 2020-08-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. 20B Software Delay until July 15th Software was delayed to include software fix for L551 APIX cable issue Audio popping noise iOS13 Bluetooth improvements Additional improvements
- [SSM74814\_Attach](/bulletins/10175831.md), 2020-05-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. JLR is investigating an issue on Incontrol Touch \(NLI\) infotainment systems, where the ‘Browse’ and Track list’ tiles are greyed out \(see attachment\) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above
- [SSM74814](/bulletins/10175830.md), 2020-05-29, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. JLR is investigating an issue on Incontrol Touch \(NLI\) infotainment systems, where the ‘Browse’ and Track list’ tiles are greyed out \(see attachment\) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
- [SFCC\_JUN19\_Slide](/bulletins/10164834.md), 2019-09-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Incorrect DEF Quality \& No Restarts in XXX Miles on the IPC
- [SFCC\_JUL19\_Slide](/bulletins/10163749.md), 2019-08-12, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Intermittent Bluetooth connection on Android equipped device with software 9.0

JSON: [/v1/bulletins/10095182](/v1/bulletins/10095182)

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