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Service bulletin SSM72981

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10095182
Published by NHTSA2017-03-15
Manufacturer's numberSSM72981
Manufacturer's date2016-09-28
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

"ISSUE: WHEN USING THE ADD/REMOVE ACCESSORIES, CONFIGURE NEW/EXISTING GATEWAY MODULE (GWM) OR CONFIGURE NEW/EXISTING BODY CONTROL MODULE (BCM) IN THE RECOMMENDATIONS TAB ON SYMPTOM DRIVEN DIAGNOSTICS (SDD), THE APPLICATION FAILS TO COMPLETE AND THE FOLLOWING ERROR CODE IS DISPLAYED. ‘A20 ERROR INVALID SECURITY KEY’ "

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
JAGUAR XE2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
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SSM74814_Attach2020-05-29. Service bulletin. JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the ‘Browse’ and Track list’ tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above
SSM748142020-05-29. Service bulletin. JLR is investigating an issue on Incontrol Touch (NLI) infotainment systems, where the ‘Browse’ and Track list’ tiles are greyed out (see attachment) when streaming music on Bluetooth with Apple handsets using iOS 13.0 and above.
SFCC_JUN19_Slide2019-09-16. Service bulletin. Incorrect DEF Quality & No Restarts in XXX Miles on the IPC
SFCC_JUL19_Slide2019-08-12. Service bulletin. Intermittent Bluetooth connection on Android equipped device with software 9.0