# Service bulletin SSM 46298 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10095163 - Published by NHTSA: 2017\-03\-15 - Manufacturer's number: SSM 46298 - Manufacturer's date: 2017\-01\-11 - NHTSA component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY ## NHTSA's summary THE EV RANGE AFTER FULLY CHARGING A 2012\-2016 FOCUS ELECTRIC, 2013\-2016 C\-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0\-19 MILE RANGE FOR 2013\-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Electrical system, 12\-volt battery ## Vehicles listed - 2013 to 2016 FORD C\-MAX - 2012 to 2016 FORD FOCUS - 2013 to 2016 FORD FUSION ## Other bulletins for the same vehicles and component - [tsb18\-2216](/bulletins/10144195.md), 2018-09-10, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT. Some 2012\-2018 Focus Electric, 2013\-2017 C\-Max Energi, and 2013\-2018 Fusion Energi plug\-in hybrid electric vehicles \(PHEV\) may exhibit the high voltage \(HV\) battery failing to charge while connected to the second Generation 120\-volt electric vehicle service equipment \(EVSE\) charge cord. Follow the Service Procedure steps to correct the condition. - [SSM 47070](/bulletins/10136592.md), 2018-05-14, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. When connecting the Vehicle Communication Module \(VCM\) and Integrated Diagnostic System \(IDS\) or Ford Diagnosis and Repair System \(FDRS\) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes \(DTCs\), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest. - [SSM 46486](/bulletins/10100508.md), 2017-05-24, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016\-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL \(WSM\) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415\-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS. - [SSM 46368](/bulletins/10095763.md), 2017-03-20, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 C\-MAX ENERGI/FOCUS ELECTRIC AND 2016\-2017 FUSION ENERGI VEHICLES BUILT ON OR BEFORE 10\-JUL\-2016, MAY EXHIBIT A 12\-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. REPROGRAM THE TELEMATICS CONTROL UNIT \(TCU\) TO THE LATEST LEVEL USING IDS RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL. - [SSM 46347](/bulletins/10095227.md), 2017-03-15, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 FOCUS BATTERY ELECTRIC VEHICLE \(BEV\) AND C\-MAX ENERGI PLUG\-IN HYBRID VEHICLES \(PHEV\) EQUIPPED WITH SYNC3 MAY BE UNABLE TO CHANGE THE SETTINGS FOR THE CHARGE PORT LIGHT RING UNDER VEHICLE SETTINGS FUNCTION. THIS MAY BE DUE TO THE GATEWAY MODULE \(GWM\) CONFIGURATION, DEFAULTING TO ALWAYS ON. REPROGRAM THE GWM TO THE LATEST LEVEL USING IDS RELEASE 103.05A OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL. - [TSB 16\-0157](/bulletins/10093862.md), 2017-03-06, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2013\-2014 C\-MAX ENERGI VEHICLES MAY EXHIBIT A CONCERN WITH A DISCHARGED 12 VOLT BATTERY. FOLLOW THE SERVICE PROCEDURE STEPS TO CORRECT THE CONDITION. - [SSM 46129](/bulletins/10090671.md), 2017-02-07, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2013\-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015\-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY\-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE \(DTC\) U0184, NO VOLUME CONTROL, OR A STUCK CD WITH NO SLOT BLOCKAGE. PRIOR TO STARTING NORMAL DIAGNOSIS FOR ANY OF THESE CONDITIONS, VERIFY THE ACM IS AT THE LATEST CALIBRATION USING IDS VERSION 102.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE THE APPLICABLE LABOR OPERATION IN SECTION 11 OF THE SLTS MANUAL AND CAUSAL PART 18C869 WHEN CLAIMING THIS REPAIR. - [TSB\-15\-0134](/bulletins/10074712.md), 2016-06-22, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SUMMARY TO BE PROVIDED ON A FUTURE DATE. - [16B02](/bulletins/10074364.md), 2016-06-22, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SUMMARY TO BE PROVIDED ON A FUTURE DATE. - [TSB15\-0134](/bulletins/10058705.md), 2015-11-03, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: 2012\-2015 FOCUS DISCHARGED CONCERNS EXHIBITED BY 12VOLT BATTERY ON ELECTRIC VEHICLES \*CN JSON: [/v1/bulletins/10095163](/v1/bulletins/10095163) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20SSM%2046298&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10095163&vehicle=Service%20bulletin%20SSM%2046298)