# Service bulletin PIC3278F A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10094888 - Published by NHTSA: 2017\-03\-14 - Manufacturer's number: PIC3278F - Manufacturer's date: 2015\-01\-14 - NHTSA component: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM ## NHTSA's summary THIS PRELIMINARY INFORMATION COMMUNICATION PROVIDES INFORMATION TO THE TECHNICIAN THE STEPS NEEDED TO DIAGNOSE AND REPAIR THE VEHICLES THAT MAY HAVE UNWANTED OR PHANTOM PHONE CALLS. TECHNICIAN WILL NEED TO DETERMINE WHAT TYPE OF CALL THE CUSTOMER IS HAVING THAT IS UNWANTED. THE VEHICLE MAY RECEIVE AN INCOMING CALL JUST LIKE ANY OTHER PHONE. TYPICALLY THE CUSTOMER WILL HEAR THE PHONE RINGING IN THE VEHICLE. THIS SCENARIO ALSO INCLUDES INCOMING BLUETOOTH CALLS. ONE TYPE OF UNWANTED CALL CAN BE MADE IF THE KEY PAD IS FAULTY THE ONSTAR SYSTEM WILL TRY TO MAKE A BLUE BUTTON CALL FOR SHORTED VOLTAGE IN THE CIRCUITS. THE ONSTAR MODULE COULD HAVE AN INTERNAL FAULT AND PRODUCE A PHONE UNAVAILABLE AUDIO MESSAGE ALSO IT MAY HAVE A DIAGNOSTIC TROUBLE CODE U1500 OR B1000. REFER TO DIAGNOSTICS FOR THE DIAGNOSTIC TROUBLE CODE MAKING SURE TO FOLLOW ANY APPLICABLE BULLETINS OR PRELIMINARY INFORMATION SHEETS. A GREADYH OR GONSTAR READYH AUDIO MESSAGE HEARD WHILE DRIVING. IN SOME CASES IT HAS BEEN FOUND THAT THE CUSTOMER IS INADVERTENTLY PRESSING THE PUSH TO TALK BUTTON ON THE STEERING WHEEL CONTROLS. ON RARE OCCASIONS, OTHER ISSUES IN THE STEERING COLUMN OR STEERING WHEEL CONTROL SYSTEM MAY INDUCE THIS CONCERN. ## The document No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number. ## Components Electrical system, Equipment and accessories ## Trouble codes named B1000, U1500 ## Vehicles listed - 2000 BUICK CENTURY - 2002 to 2013 CADILLAC ESCALADE - 2003 to 2015 CADILLAC ESCALADE ESV - 2007 to 2013 CADILLAC ESCALADE EXT - 2002 to 2004 CADILLAC SEVILLE - 2004 to 2014 CADILLAC SRX - 2004 to 2009 CADILLAC XLR - 2000 to 2005 CHEVROLET ASTRO - 2002 to 2013 CHEVROLET AVALANCHE 1500 - 2004 to 2011 CHEVROLET AVEO - 2001 CHEVROLET B7 - 2000 to 2005 CHEVROLET BLAZER - 2000 to 2002 CHEVROLET CAMARO - 2010 to 2015 CHEVROLET CAMARO - 2012 to 2015 CHEVROLET CAPRICE POLICE PURSUIT - 2012 to 2015 CHEVROLET CAPTIVA - 2009 CHEVROLET CAPTIVA SPORT - 2012 CHEVROLET CAPTIVA SPORT - 2000 to 2005 CHEVROLET CAVALIER - 2014 to 2015 CHEVROLET CHEVEROLET SS - 2004 to 2005 CHEVROLET CLASSIC - 2005 to 2010 CHEVROLET COBALT - 2004 to 2012 CHEVROLET COLORADO - 2013 CHEVROLET COLORADO - 2015 CHEVROLET COLORADO - 2000 to 2015 CHEVROLET CORVETTE - 2010 to 2015 CHEVROLET CRUZE - 2005 CHEVROLET EPICA - 2005 to 2015 CHEVROLET EQUINOX - 2000 to 2014 CHEVROLET EXPRESS - 2006 to 2011 CHEVROLET HHR - 2000 to 2015 CHEVROLET IMPALA - 2000 to 2001 CHEVROLET LUMINA - 2002 CHEVROLET LUMINA - 2000 to 2015 CHEVROLET MALIBU - 2000 to 2007 CHEVROLET MONTE CARLO - 2017 CHEVROLET N300 MAX - 2004 to 2007 CHEVROLET OPTRA - 2016 CHEVROLET OPTRA - 2012 to 2014 CHEVROLET ORLANDO - 2000 to 2002 CHEVROLET PRIZM - 2000 to 2005 CHEVROLET S10 - 2000 to 2015 CHEVROLET SILVERADO 1500 - 2014 CHEVROLET SILVERADO 2500 - 2014 CHEVROLET SILVERADO 3500 - 2013 to 2015 CHEVROLET SONIC - 2013 to 2016 CHEVROLET SPARK - 2014 to 2015 CHEVROLET SPARK EV - 2003 to 2006 CHEVROLET SSR - 2007 CHEVROLET SSR - 2000 to 2015 CHEVROLET SUBURBAN - 2000 to 2015 CHEVROLET TAHOE - 2000 to 2004 CHEVROLET TRACKER - 2000 to 2001 CHEVROLET TRAILBLAZER - 2002 to 2009 CHEVROLET TRAILBLAZER - 2000 to 2001 CHEVROLET TRANS SPORT - 2008 CHEVROLET TRAVERSE - 2009 to 2015 CHEVROLET TRAVERSE - 2013 to 2015 CHEVROLET TRAX - 2005 to 2009 CHEVROLET UPLANDER - 2000 to 2005 CHEVROLET VENTURE - 2011 to 2015 CHEVROLET VOLT - 2001 to 2008 CHEVROLET W\-SERIES - 2007 to 2015 GMC ACADIA - 2004 to 2013 GMC CANYON - 2015 GMC CANYON - 2002 to 2009 GMC ENVOY - 2010 to 2011 GMC ENVOY - 2000 to 2004 GMC JIMMY - 2000 to 2005 GMC SAFARI - 2000 to 2014 GMC SAVANA - 2007 to 2014 GMC SIERRA 1500 - 2014 GMC SIERRA 2500 - 2014 GMC SIERRA 3500 - 2007 to 2013 GMC SIERRA DENALI - 2000 to 2004 GMC SONOMA - 2012 to 2015 GMC TERRAIN - 2003 to 2005 GMC TOPKICK - 2000 to 2015 GMC YUKON - 2000 to 2013 GMC YUKON DENALI - 2003 to 2013 GMC YUKON DENALI XL - 2000 to 2011 GMC YUKON XL - 2012 to 2014 GMC YUKON XL - 2015 GMC YUKON XL - 2003 to 2010 HUMMER H2 - 2006 to 2010 HUMMER H3 - 2003 to 2008 ISUZU ASCENDER - 2005 to 2007 ISUZU H\-SERIES - 2000 to 2009 ISUZU N\-SERIES - 2000 to 2004 ISUZU RODEO - 2000 to 2004 OLDSMOBILE ALERO - 2000 OLDSMOBILE AURORA - 2001 to 2003 OLDSMOBILE AURORA - 2000 to 2004 OLDSMOBILE BRAVADA - 2000 to 2002 OLDSMOBILE INTRIGUE - 2000 to 2004 OLDSMOBILE SILHOUETTE - 2001 to 2005 PONTIAC AZTEK - 2000 to 2005 PONTIAC BONNEVILLE - 2000 to 2002 PONTIAC FIREBIRD - 2008 to 2010 PONTIAC G3 - 2011 PONTIAC G3 - 2007 to 2010 PONTIAC G5 - 2008 to 2010 PONTIAC G6 - 2008 to 2010 PONTIAC G8 - 2000 to 2005 PONTIAC GRAND AM - 2000 to 2008 PONTIAC GRAND PRIX - 2004 to 2006 PONTIAC GTO - 2000 to 2004 PONTIAC MONTANA - 2005 PONTIAC MONTANA - 2005 to 2006 PONTIAC PURSUIT - 2007 to 2009 PONTIAC PURSUIT - 2006 to 2010 PONTIAC SOLSTICE - 2000 to 2005 PONTIAC SUNFIRE - 2006 to 2009 PONTIAC TORRENT - 2000 to 2001 PONTIAC TRANS AM - 2003 to 2010 PONTIAC VIBE - 2005 PONTIAC WAVE - 2009 SAAB 9\-3 - 2011 SAAB 9\-4X - 2010 SAAB 9\-5 - 2005 to 2009 SAAB 9\-7X - 2008 to 2009 SATURN ASTRA - 2007 to 2010 SATURN AURA - 2003 to 2007 SATURN ION - 2003 SATURN L200 - 2003 to 2005 SATURN L300 - 2000 to 2002 SATURN LW200 - 2007 to 2010 SATURN OUTLOOK - 2005 to 2007 SATURN RELAY - 2008 SATURN RELAY - 2007 to 2010 SATURN SKY - 2000 to 2002 SATURN SL - 2002 to 2010 SATURN VUE - 2001 to 2002 SUZUKI XL\-7 - 2003 to 2005 SUZUKI XL\-7 - 2006 SUZUKI XL\-7 ## Recalls for the same vehicles and component - [2019463](/recalls/tc/2019463.md), 2019-09-19: Electrical - [2016597](/recalls/tc/2016597.md), 2016-11-29: Electrical - [16V502000](/recalls/nhtsa/16V502000.md), 2016-07-05: ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\) - [15V640000](/recalls/nhtsa/15V640000.md), 2015-10-09: ELECTRICAL SYSTEM:IGNITION - [2015002](/recalls/tc/2015002.md), 2014-12-30: Electrical - [14V827000](/recalls/nhtsa/14V827000.md), 2014-12-30: ELECTRICAL SYSTEM:IGNITION - [2014432](/recalls/tc/2014432.md), 2014-10-03: Electrical - [14V614000](/recalls/nhtsa/14V614000.md), 2014-10-01: ELECTRICAL SYSTEM - [2014284](/recalls/tc/2014284.md), 2014-07-03: Electrical - [14V400000](/recalls/nhtsa/14V400000.md), 2014-07-03: ELECTRICAL SYSTEM:IGNITION ## Other bulletins for the same vehicles and component - [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs. - [23\-NA\-001](/bulletins/11017252.md), 2025-04-28, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information. - [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them. - [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information. - [15\-06\-03\-001F](/bulletins/11017031.md), 2025-04-15, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries. - [21\-NA\-043](/bulletins/11014230.md), 2025-02-12, Service bulletin: VISIBILITY/WIPER; SERVICE BRAKES; ENGINE; ELECTRICAL SYSTEM; WHEELS. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold \(prepping\) to the customer. - [18\-NA\-180](/bulletins/11013239.md), 2025-01-30, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [09\-06\-04\-026Z](/bulletins/11013069.md), 2025-01-23, Service bulletin: ENGINE; POWER TRAIN; ELECTRICAL SYSTEM. This bulletin provides information on identifying Non\-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2. JSON: [/v1/bulletins/10094888](/v1/bulletins/10094888) [Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20PIC3278F&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10094888&vehicle=Service%20bulletin%20PIC3278F)