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Service bulletin AWC 16-21

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10094507
Published by NHTSA2017-03-09
Manufacturer's numberAWC 16-21
Manufacturer's date2016-06-29
NHTSA componentEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

NHTSA's summary

THE DEALER WARRANTY CREDIT NOTE, PUBLISHED WEEKLY IN MY DEALERSHIP REPORTS & PUBLICATIONS, IS BEING UPDATED WITH A NEW FORMAT BEGINNING AUDIT TRAIL 201627. THE NEW FORMAT ADDS CLARITY TO THE CREDIT NOTE MAKING IT SIMPLER TO REVIEW. TO FOLLOW IS AN OVERVIEW OF THE CHANGES: 4ALPHA REFERENCES IN THE CLAIM I.D. COLUMN FOR THE CLAIM LINE (I.E. AC, BC) FROM THE FORMER WIN CLAIM PROCESSING SYSTEM HAVE BEEN REMOVED. 4ALPHA REFERENCES IN THE CLM TYP COLUMN FROM THE FORMER WIN CLAIM PROCESSING SYSTEM (I.E. W2, W5, RC) HAVE BEEN REMOVED, EXCLUDING CLAIM TYPE XU, CERTIFIED PRE-OWNED CERTIFICATION CLAIMS. 4THE CLM STATUS COLUMN IDENTIFIES THE CLAIMS AS EITHER "PAID" OR "WRITTEN-OFF – DEALER DELETED". 4THE CLAIM TOTAL COLUMN REPRESENTS THE TOTAL CLAIM PAYMENT, INCLUDING APPLICABLE TAXES, FROM THE CLAIM TAX COLUMN. QUESTIONS OR CONCERNS RELATIVE TO THE UPDATE MAY BE DIRECTED TO AUDI WARRANTY 866.677.2834 OR AUDIWARRANTY@AUDI.COM

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Labels and manuals

Vehicles listed
AUDI AUDI

Listing a model year does not mean every vehicle of it is concerned: the document says which.