# Service bulletin SSM72655

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10094478
- Published by NHTSA: 2017\-03\-09
- Manufacturer's number: SSM72655
- Manufacturer's date: 2016\-07\-06
- NHTSA component: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

ISSUE: WHEN IN A RADIO FUNCTION SUCH AS FM, AM, DAB/HD THE FOLLOWING BEHAVIOUR IS SEEN: WHEN MAKING A SELECTION USING LEFT OR RIGHT TUNE SOFT KEY BUTTONS OR WHEN SELECTING AN ALTERNATIVE RADIO BAND \(IE TRYING TO CHANGE FROM FM TO DAB\) THERE IS NO RESPONSE FROM TOUCH SCREEN AND AUDIO OUTPUT REMAINS DISTORTED. THE DTC B14D3\-96 MAY ALSO BE STORED IN THE INFOTAINMENT MASTER CONTROLLER \(IMC\) SUGGESTING A RADIO TUNER COMPONENT INTERNAL FAILURE.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories

## Trouble codes named

B14D3

## Vehicles listed

- 2017 JAGUAR F\-PACE
- 2017 JAGUAR XE
- 2016 to 2017 JAGUAR XF
- 2016 to 2017 JAGUAR XJ

## Other bulletins for the same vehicles and component

- [BIG5MAR24\_34b](/bulletins/10252743.md), 2024-04-05, Service bulletin: FUEL SYSTEM, DIESEL; ENGINE AND ENGINE COOLING:ENGINE:DIESEL; EQUIPMENT. A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module \(PCM\) incorrectly reports the monitor readiness status as 'not supported'. A software update to the PCM is needed.
- [SSM75813](/bulletins/10243687.md), 2023-10-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Weather and Park \& Pay Apps disappear after PIVI update
- [SFCC\_SEP2023\_46](/bulletins/10243681.md), 2023-10-06, Service bulletin: EQUIPMENT. The sunglass holder won’t open or does not operate correctly
- [SSM76010](/bulletins/10239035.md), 2023-07-11, Service bulletin: LATCHES/LOCKS/LINKAGES:DOORS:LATCH; STRUCTURE:BODY:DOOR; EQUIPMENT. A customer may report that the front or rear door latch does not operate as expected.
- [SFCC\_JUN2023\_47](/bulletins/10239019.md), 2023-07-10, Service bulletin: EQUIPMENT; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; STRUCTURE:BODY:DOOR; LATCHES/LOCKS/LINKAGES:DOORS:LATCH. A customer may report that the front or rear door latch does not operate as expected.
- [SSM75952](/bulletins/10232710.md), 2023-03-08, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Customers are reporting that connected services such as Online Media \(e.g., Spotify\), Connected Nav, Weather App \& Parking app are inoperative.
- [SSM72012](/bulletins/10231268.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Incorrect diagnosis of Bluetooth connectivity
- [SSM71998](/bulletins/10231264.md), 2023-02-06, Service bulletin: EQUIPMENT:ELECTRICAL. Apple iOS8, iPhone 6 and 6 Plus issue affecting phone operation
- [SSM71915](/bulletins/10231242.md), 2023-02-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Instructions for jump starting vehicles with discharged battery?s
- [SSM71822](/bulletins/10231227.md), 2023-02-06, Service bulletin: EQUIPMENT. New vehicle storage \(Transit relay / Transit mode\)

JSON: [/v1/bulletins/10094478](/v1/bulletins/10094478)

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