# Service bulletin SSLP

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10093653
- Published by NHTSA: 2017\-03\-03
- Manufacturer's number: SSLP
- Manufacturer's date: 2015\-10\-28
- NHTSA component: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

SUBARU OF AMERICA, INC. \(SOA\) IS PLEASED TO ANNOUNCE THE FOLLOWING ENHANCEMENTS AND POLICY CHANGES TO THE SUBARU SERVICE LOANER PROGRAM. \(SSLP\) ENHANCEMENTS AND POLICY CHANGES: 1\] BASED ON A REQUEST FROM THE NATIONAL ADVISORY BOARD, SOA WILL NOW ALLOW DAMAGED UNITS THAT HAVE BEEN REPAIRED TO NEW CONDITION INTO SSLP SERVICE. AN EXAMPLE OF UNITS THAT WOULD NOW QUALIFY INCLUDE: UNITS THAT HAVE INCURRED TRANSPORTATION DAMAGE, HAIL DAMAGE, MINOR FENDER BENDERS, ETC. THESE UNITS WILL NEED TO BE REPAIRED TO NEW CONDITION PRIOR TO GOING INTO SERVICE. UNITS THAT HAVE BEEN IN A MAJOR ACCIDENT, HAVE TITLE ISSUES OR POSE A SAFETY RISK TO THE DRIVER STILL WILL NOT QUALIFY FOR THE PROGRAM. 2\] AS YOU KNOW, RETAILERS WHO HAVE AN IMMEDIATE NEED FOR ADDITIONAL SSLP UNITS CAN REQUEST TO PULL STOCK UNITS FOR SERVICE. EFFECTIVE IMMEDIATELY, THE RETAILER MUST HAVE A 50% OR HIGHER SSLP VEHICLE UTILIZATION \(FOR PREVIOUS 30 DAYS\) IN WEBDRIVE FOR THE REQUEST TO BE APPROVED. REMINDERS: 3\] ONLY CUSTOMERS WHO ARE LEAVING THEIR VEHICLE FOR SERVICE OR REPAIRS ARE QUALIFIED TO USE A LOANER VEHICLE. RETAILER MUST HAVE A WRITTEN REPAIR ORDER ON FILE FOR THE CUSTOMERFS PERSONAL VEHICLE. SSLP VEHICLE INSURANCE COVERAGE APPLIES ONLY TO SSLP VEHICLES THAT ARE PROPERLY ENROLLED IN WEBDRIVE AND OPERATED UNDER THE TERMS AND CONDITIONS OF THE SSLP RETAILER AGREEMENT. 4\] ALL 16 MY UNITS ARE SUBJECT TO THE NEW UTILIZATION BASED BACK END INCENTIVE PROGRAM. \(ANNOUNCEMENTS 6/17/15 \& 9/4/15\) 5\] RETAILER EMPLOYEES AND THEIR FAMILY MEMBERS WHO HAVE CARS THAT ARE IN THE SHOP ARE NOT ELIGIBLE FOR THE SSLP PROGRAM UNLESS THEIR VEHICLE IS BEING REPAIRED UNDER WARRANTY. PLEASE REFERENCE SSLP SECTION \(2.2\) IN THE SSLP OPERATIONS AND GUIDELINES MANUAL FOR FURTHER INFORMATION.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- SUBARU SUBARU

JSON: [/v1/bulletins/10093653](/v1/bulletins/10093653)

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