Service bulletin 12-192-15

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10093649
Published by NHTSA	2017-03-03
Manufacturer's number	12-192-15
Manufacturer's date	2015-10-26
NHTSA component	VISIBILITY:WINDSHIELD

NHTSA's summary

SUBARU OF AMERICA, INC. (SOA) QUALITY ASSURANCE HAS IDENTIFIED AN INCREASE IN THE NUMBER OF CRACKED WINDSHIELDS ON SOME 2015 AND 2016MY LEGACY AND OUTBACK MODELS. FURTHER INVESTIGATION HAS DETERMINED THE ROOT CAUSE FOR MANY OF THESE FAILURES TO BE THE CERAMIC MATERIALS USED FOR THE BLACK-COLORED PRINTED PERIMETER COMBINED WITH THE SILVER-COLORED MATERIAL USED FOR THE WIPER DEICER PORTION OF THE WINDSHIELD GLASS. IN RESPONSE TO THIS INCREASE, SOA IS EXTENDING THE ORIGINAL WARRANTY ON APPLICABLE FACTORY-INSTALLED WINDSHIELDS TO 5 YEARS / UNLIMITED MILES. THIS WARRANTY EXTENSION WILL COVER WINDSHIELD REPLACEMENT A MAXIMUM OF ONE TIME WHERE APPLICABLE ON A VEHICLE WITH A VIN PRIOR TO THOSE LISTED IN THE PRODUCTION CHANGE INFORMATION ON PAGE 2 AND MEETING THE GUIDELINES OUTLINED IN THIS BULLETIN. NOTE: ALWAYS PERFORM A VEHICLE COVERAGE INQUIRY ON SUBARUNET TO DETERMINE ELIGIBILITY FOR THIS WARRANTY EXTENSION BEFORE PROCEEDING. SEE SAMPLE INQUIRY RESULT BELOW. THE VIN SHOULD ALSO BE CHECKED FOR ANY OPEN CAMPAIGNS OR RECALLS AT THIS TIME.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Glass, wipers and mirrors, Windshield

Vehicles listed
SUBARU LEGACY	2015, 2016
SUBARU OUTBACK	2015, 2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
1213712R	2023-03-06. Service bulletin. EyeSight Acceptable Windshield Repair Areas
12-192-15R	2021-03-04. Service bulletin. Subaru of America, Inc. (SOA) Quality Assurance has identified an increase in the number of cracked windshields on some 2015 and 2016MY Legacy and Outback models. SOA has now further extended the warranty to 8 years / unlimited miles.
12-192-15R	2017-03-06. Service bulletin. SUBARU OF AMERICA, INC. (SOA) QUALITY ASSURANCE HAS IDENTIFIED AN INCREASE IN THE NUMBER OF CRACKED WINDSHIELDS ON SOME 2015 AND 2016MY LEGACY AND OUTBACK MODELS. FURTHER INVESTIGATION HAS DETERMINED THE ROOT CAUSE FOR MANY OF THESE FAILURES TO BE THE CERAMIC MATERIALS USED FOR THE BLACK-COLORED PRINTED PERIMETER COMBINED WITH THE SILVER-COLORED MATERIAL USED FOR THE WIPER DEICER PORTION OF THE WINDSHIELD GLASS. IN RESPONSE TO THIS INCREASE, SOA IS EXTENDING THE ORIGINAL WARRANTY ON APPLICABLE FACTORY-INSTALLED WINDSHIELDS TO 5 YEARS / UNLIMITED MILES. THIS WARRANTY EXTENSION WILL COVER WINDSHIELD REPLACEMENT A MAXIMUM OF ONE TIME WHERE APPLICABLE ON A VEHICLE WITH A VIN PRIOR TO THOSE LISTED IN THE PRODUCTION CHANGE INFORMATION ON PAGE 2 AND MEETING THE GUIDELINES OUTLINED IN THIS BULLETIN.
WEA	2017-03-06. Service bulletin. IN AN EFFORT TO CLARIFY INFORMATION CONTAINED IN THE WINDSHIELD WARRANTY EXTENSION TSB #12‐192‐15 DATED 10/12/2015, PLEASE REVIEW THE FOLLOWING:  REPAIRS COVERED UNDER THIS WARRANTY EXTENSION ARE NOT SUBJECT TO THE $500.00 PRE‐AUTHORIZATION REQUIREMENT. DO NOT SUBMIT AN AUTHORIZATION REQUEST FOR WINDSHIELD REPLACEMENT THROUGH SUBARUNET FOR REPAIRS COVERED UNDER THIS WARRANTY EXTENSION.  CLAIMS SUBMITTED UNDER THIS WARRANTY EXTENSION MUST USE THE CLAIM CODING LISTED IN THE TSB AND ONLY THE FAIL CODE WBH86 OR WBH02. DO NOT USE WAA02 FOR WINDSHIELD CLAIMS COVERED BY THIS WARRANTY EXTENSION.  ANY WINDSHIELD CONDITION/DAMAGE ORIGINATING OUTSIDE OF THE AFFECTED WIPER DEICER AREA IS NOT COVERED BY THIS WARRANTY EXTENSION. AS OF 11/19/2015, THE TSB HAS BEEN REVISED TO REFLECT THESE CLARIFICATIONS.
12-177-14R	2017-03-03. Service bulletin. THIS BULLETIN PROVIDES A SERVICE PROCEDURE TO ADDRESS CUSTOMER CONCERNS OF A WIND RUSHING-TYPE SOUND WHICH SEEMS TO COME FROM THE REAR DOOR GLASS SASH AREA. CUSTOMERS MAY REPORT A CONCERN WITH ONE OR BOTH REAR DOORS. IT IS ONLY NECESSARY TO ADDRESS THE SIDE WITH THE CONFIRMED CONDITION. THE DOOR GLASS SASH SEPARATES THE MAIN DOOR GLASS FROM THE SMALL PARTITION GLASS AT THE REAR OF EACH DOOR. THE PROCEDURE INVOLVES REPLACEMENT OF THE REAR DOOR GLASS RUN CHANNEL (WEATHERSTRIP), PARTITION GLASS WEATHERSTRIP, AND BOTH THE INNER AND OUTER DOOR GLASS WEATHERSTRIPS (SWEEPS). IN ADDITION, 3 PRE-CUT PIECES OF SELF-ADHESIVE EPT FOAM, 1 PIECE OF NON-WOVEN TAPE (WILL BE CUT INTO 2 PIECES) AND A 320MM SECTION OF BUTYL TAPE WILL BE ADDED IN SPECIFIC LOCATIONS. TO ADDRESS A CUSTOMER CONCERN OF A FLUTTERING-TYPE NOISE COMING FROM THE B-PILLAR AREA AT HIGHWAY SPEEDS, SEE TSB 12-185-15 FOR INSTALLATION OF THE 320MM SECTION OF BUTYL TAPE ONLY.
12-185-15R	2017-03-03. Service bulletin. THIS BULLETIN PROVIDES A REPAIR PROCEDURE TO ADDRESS A WIND RUSHING AND / OR FLUTTERING-TYPE SOUND ORIGINATING FROM THE “B” PILLAR AREA OF THE VEHICLE. THE SOUND IS USUALLY REPORTED TO BE MORE PREVALENT WHEN CROSSWINDS ARE PRESENT AND / OR AT HIGHWAY SPEEDS. THE PROCEDURE INVOLVES THE INSTALLATION OF A LONGER, 320MM PIECE OF BUTYL ADHESIVE TO SECURE THE UPPER FRONT CORNER AREA OF THE REAR DOOR FRAME WEATHERSTRIP. TO ADDRESS CUSTOMER CONCERNS OF A WIND RUSHING SOUND COMING FROM THE FRONT AND / OR REAR DOOR SASH AREA, SEE TSBS 12-176-14R AND 12-177-14R.
WE	2017-03-03. Service bulletin. SUBARU OF AMERICA, INC. WILL BE ISSUING A WARRANTY EXTENSION TO ADDRESS CRACKS OR BREAKAGE IN THE DEICER AREA OF THE WINDSHIELD ON 2015 AND EARLY PRODUCTION 2016 LEGACY AND OUTBACK MODELS EQUIPPED WITH THE ALL WEATHER PACKAGE THAT INCLUDED A WINDSHIELD WIPER DEICER. THIS EXTENSION ALSO COVERS CERTAIN EARLY REPLACEMENT WINDSHIELDS WHICH WERE SIMILARLY AFFECTED. DURING THE WINDSHIELD GLASS MANUFACTURING PROCESS, CERTAIN COMPOUNDS USED TO ADHERE THE DEICER TO THE LOWER PORTION OF THE WINDSHIELD POTENTIALLY CREATED A CONDITION WHERE THE GLASS COULD BECOME MORE SUSCEPTIBLE TO CRACKING FOLLOWING A MINOR WOUND TO THE GLASS DUE TO SOME OUTSIDE FORCE SUCH AS A STONE IMPACT. WHEN THIS OCCURS, THE DAMAGE TO THE GLASS GENERALLY APPEARS VERY MINOR OR MAY EVEN BE INVISIBLE BUT THE GLASS MAY CRACK AS A RESULT. IF THE CRACK ORIGINATES OR PASSES THROUGH THE DEICER (LOWER) AREA OF THE WINDSHIELD THEN THIS CONDITION MAY BE THE CAUSE.