Service bulletin 09-024-16-3192A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10093265
Published by NHTSA	2017-02-28
Manufacturer's number	09-024-16-3192A
Manufacturer's date	2016-05-03
NHTSA component	ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

ALL MAZDA CONNECT VEHICLES IN NEW CAR INVENTORY MUST BE UPDATED TO THIS SOFTWARE VERSION LISTED BELOW IN THIS TSB AS PART OF THE NEW CAR READY STEP 3 PROCESS. MAKE SURE THE NEW VEHICLE SPECIALIST RECEIVES A COPY OF THIS BULLETIN.SOME VEHICLES MAY EXPERIENCE THE SYMPTOMS MENTIONED BELOW, WHICH CAN BE FIXED WITH THE LATEST SOFTWARE UPDATE (VERSION 55.00.760 OR LATER).•SOME STREET NAMES IN CANADA ARE NOT DISPLAYED.•NAVIGATION DOES NOT ALLOW TO SET CERTAIN CITIES AS DESTINATION.•NAVIGATION DOES NOT ANNOUNCE VOICE GUIDANCE FOR STREET NAMES.•NAVIGATION TURNS TO A BLACK SCREEN REMAINING THE TASK BAR.•TURN -BY-TURN NAVIGATION GUIDANCE DOES NOT DISPLAY ON ON THE ACTIVE DRIVING DISPLAY (FOR VEHICLES WITH 55.00.750).•EVERY TIME THE NAVIGATION IS TURNED ON, THE VEHICLE POSITION STARTS FROM THE LOCATION (DEALER) WHERE THE CMU WAS UPDATED FROM VERSION 55.00.650 TO 55.00.750.•NAVIGATION OR OTHER SCREEN TURN BLACK, FREEZE OR REBOOT.•SYSTEM DOES NOT RECOGNIZE USB/SD CARD.SOME MENU OF MUSIC SOURCE SELECTION IS GRAYED OUT.•WHEN USING THE CALL BUTTON ON THE CELL PHONE TO MAKE A CALL, THE CALL SOUND IS SHORT.•FAVORITES DISAPPEAR.•VEHICLE CURRENT POSITION IS NOT ACCURATE ENOUGH.•REAR VIEW MONITOR DOES NOT SHOW UP ON SCREEN.•TEXT INFORMATION OF HD RADIO IS NOT DISPLAYED WHEN SWITCHING MUSIC SOURCE.•WHEN ASKING FOR CURRENT LOCATION WITH VOICE COMMAND “WHERE AM I?”, THE SYSTEM RESPONDS WITH “YOUR LOCA-TION IS COMMA.”•CONTACT INFORMATION CANNOT BE LOADED CORRECTLY FROM PHONES OTHER THAN IPHONE.NOTE:MAZDA IS WORKING TO MAKE FURTHER IMPROVEMENTS TO THE MAZDA CONNECT INFOTAINMENT SYSTEM SOFTWARE, AND MAY ISSUE FUTURE SOFTWARE UPDATES TO IMPROVE SYSTEM OPERATION AND PERFORMANCE. SOFTWARE VER-SION UPDATES CAN BE FOUND ON MS3 UNDER IDS/INFOTAINMENT.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
MAZDA CX-3	2016
MAZDA CX-5	2016
MAZDA MAZDA3	2014, 2015, 2016
MAZDA MAZDA6	2016
MAZDA MX-5	2016

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-001-22b	2022-04-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-001/22	2022-02-04. Service bulletin. Symptom troubleshooting tables to diagnose MAZDA CONNECT concerns. No. 1 Blank Screen No. 2. Rear View Camera is not displayed No. 3 Rebooting No. 4 Infotainment System Has No Sound No. 5 Commander Switch Does Not Work No. 6 Bluetooth device will not pair No. 7 Incorrect GPS position No. 8 Voice Recognition Does Not Work No. 9 Cannot Make a Hands-Free Call No. 10 Cannot Play Bluetooth Audio No. 11 Other Symptoms No. 12 How to update the Navigation SD Card Map No. 13 How to Check Navi SD Card VIN Lock
09-021-21-3818b	2021-10-02. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.230 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update. NOTE: If the customer has customized MAZDA CONNECT with something like a different background using unauthorized software, make sure they know the following information before updating MAZDA CONNECT to avoid any issues later on. Updating MAZDA CONNECT to the latest version will erase any customization created by unauthorized software. Unauthorized customization software will not work on the latest version of MAZDA CONNECT software. The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version. Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the possibility of unexpected problems. Any issues related to this will not be covered under Mazda warranty policy.
SA-008-21	2021-02-06. Service bulletin. DTC P0942:49 is missing from the Workshop Manual on MGSS. Follow the repair procedure below to repair the vehicle until the information is added.
09-030-20-3740	2020-10-03. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.367 or later). NOTE: For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce driver distraction. Please explain this to the customer before updating the software. If the customer agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before performing the update.
SSPB6b	2020-03-03. Service bulletin. 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6
SSPB6a	2020-03-03. Service bulletin. 2014-2016 Mazda3 - Mazda Connect Touch Screen Concern Warranty Extension Program - Special Service Program (SSP) B6
09-022-19-3599a	2019-12-20. Service bulletin. All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a copy of this bulletin. Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 70.00.352 or later).
SA-047-18	2018-12-17. Service bulletin. Some customers may complain about a MAZDA CONNECT system reboot or blank screen. Use the flowchart below to repair the vehicle.
09-007-18-3422	2018-05-07. Service bulletin. Some customers may experience a navigation system screen that shows the wrong location. This concern is due to poor reception of the GPS signals. To eliminate this concern, the CMU hardware has been modified.