Service bulletin CAVR
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10092728 |
| Published by NHTSA | 2017-02-23 |
| Manufacturer's number | CAVR |
| Manufacturer's date | 2013-09-17 |
| NHTSA component | EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL |
NHTSA's summary
SUBARU OF AMERICA HAS BEEN ON A TREMENDOUS VEHICLE SALES GROWTH FOR THE PAST FIVE YEARS AND IN ADDITION TO THIS SALES GROWTH, WE ARE SEEING RECORD VOLUMES IN THE SERVICE SIDE OF THE BUSINESS. WE APPRECIATE ALL OF YOUR EFFORTS TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE FOR ALL SUBARU CUSTOMERS. WE ARE ALSO EXPERIENCING AN INCREASE IN CUSTOMER CONTACTS WITH OUR CUSTOMER DEALER SERVICES (CDS), REQUESTING ASSISTANCE OR RESOLUTION TO SERVICE RELATED CONCERNS. OUR GOAL IS TO SATISFY ALL SUBARU CUSTOMERS FOR RETENTION, REFERRAL AND ULTIMATELY KEEP THE CUSTOMER IN THE OWNERSHIP CYCLE. UNFORTUNATELY, THERE ARE TIMES THAT THE BEST DECISION IS TO REPURCHASE THE VEHICLE. WE WANT TO REMIND OUR DEALERS OF THE URGENT REQUEST FOR CUSTOMER ASSISTANCE (URFCA) PROCEDURE TO MINIMIZE ANY POTENTIAL VEHICLE REPURCHASE.
The document
No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.
Components
Equipment and accessories, Labels and manuals
| SUBARU SUBARU |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.