Service bulletin 02-014-16-3235
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10092561 |
| Published by NHTSA | 2017-02-23 |
| Manufacturer's number | 02-014-16-3235 |
| Manufacturer's date | 2016-08-25 |
| NHTSA component | SUSPENSION |
NHTSA's summary
SOME VEHICLES MAY EXHIBIT OIL SEEPAGE FROM THE REAR SHOCK ABSORBER(S) WHILE THE VEHICLE IS ON A HOIST (I.E. DURING NORMAL MAINTENANCE OR OTHER SERVICE). CHECK THE LABEL ON BOTH REAR SHOCK ABSORBERS FOR THE LOT NUMBER (EXAMPLE: RA5 IS THE LOT NUMBER SHOWN IN THE ILLUSTRATION BELOW). IF THE LOT NUMBERS ARE WITHIN THE PRODUCTION RANGE SHOWN IN THE TABLE BELOW, REPLACE THE REAR SHOCK ABSORBERS WITH NEW ONES.
The document
No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.
Components
Suspension
| MAZDA CX-3 | 2016 |
|---|
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| 2016152 | 2016-04-08. Suspension |
|---|
A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.
| SA-051-25 | 2025-12-05. Service bulletin. Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may involve overlapping symptoms, such as both noise and vibration, so identifying the dominant characteristic is critical. Once the primary symptom is determined, follow the appropriate diagnostic path. For example, if a concern includes both noise and vibration but is related to vehicle speed, the vibration diagnostic path should be followed. When considering component replacement during the diagnostic process, it is best practice to start with the lowest cost or most accessible part unless diagnostic evidence clearly identifies a more expensive or complex component as the root cause. This approach helps minimize repair costs and avoids unnecessary part replacements. For example, a growling or bearing whine noise may be mistakenly attributed to internal components in the differential, transfer unit, or transmission, when the actual source is a wheel bearing. Misdiagnosis like this can lead to unnecessary repairs, added time and cost. To help prevent this, always follow the guidelines in the repair procedure. |
|---|---|
| 02-004-22a | 2022-12-02. Service bulletin. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal. |
| 02-004-22 | 2022-06-04. Service bulletin. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal. |
| SA-006-22 | 2022-03-04. Service bulletin. There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure. |
| 02-010-16-3170 | 2021-01-28. Service bulletin. Some vehicles may exhibit a knocking / squeaking noise from the front shock absorber when driving on rough roads and/or when turning the steering wheel while the vehicle is stopped. |
| 07-004-16 | 2021-01-25. Service bulletin. Auto A/C blows warm air |
| 02-002-20-3651 | 2020-01-23. Service bulletin. Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal. |
| 02-005-19-3503a | 2019-05-30. Service bulletin. Some vehicles may experience a creaking noise from the front shock absorber when going over bumps. Upon inspection, the coil spring is found to be broken at the lower part without any trace of an accident. It may be found during maintenance or service opportunity without customer complaints. Mud and sand caught between the coil spring and the lower spring seat causes paint damage on the coil spring, resulting in rust holes and uneven force application. To correct this issue, the shape of the lower spring seat has been modified. |
| SA-016-19 | 2019-04-25. Service bulletin. There have been warranty claims submitted for noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and additional inconvenience and/or cost to the customer. To reduce the chance of this occurring, please follow the steps outlined in the repair procedure. |
| 02-003-19-3547 | 2019-02-19. Service bulletin. Beginning with the CX-5, grip type front and rear stabilizer bushings have been incorporated for noise prevention purposes. If any type of grease or lubrication is applied to the bushings, it may create noise due to bushing slippage. |