Service bulletin 09-51-08R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

"REMINDER: EFFECTIVE TUESDAY SEPTEMBER 3RD PER SERVICE BULLETIN 09-51-08R REVISED ON 05/29/13 ANY CONVERTER PIPES RECEIVED AT THE PARTS COLLECTION CENTER “LOOSE” AND NOT PROPERLY PACKAGED IN A SHIPPING BOX WILL BE RETURNED TO THE DEALER AND THE CLAIM WILL BE DEBITED FOR THE FULL AMOUNT. IN A RELATED PROCEDURAL CHANGE, ALL DEALERS ARE REMINDED TO IMMEDIATELY DISCONTINUE USE OF P/N MSA 5W0307A (ARS LABEL) FOR ANY CONVERTER RETURNS, DESTROY ALL REMAINING UPS ARS LABELS ON HAND, AND BEGIN UTILIZING THE YRC REVERSE LOGISTICS PORTAL. THE YRC REVERSE LOGISTICS PORTAL IS FOUND IN THE RETURNS SHIPPING AREA OF FIXED OPS INVENTORY OPS SECTION OF SUBARUNET FOR SHIPMENT OF ALL CATALYTIC CONVERTER RETURNS. THERE DEALERS WILL FIND A NEW LINK FOR CATALYTIC CONVERTER RETURNS. EFFECTIVE SEPTEMBER 3RD THIS WILL BE THE ONLY ACCEPTED METHOD FOR CATALYTIC CONVERTER RETURN SHIPMENTS. PLEASE SEE THE SUBARUNET MESSAGE TITLED, “NEW PROCEDURES FOR CATALYTIC CONVERTER RETURNS” WHICH WAS POSTED AUGUST 23, 2013 FOR FULL DETAILS AND EXAMPLES. IF YOU HAVE ANY QUESTIONS ABOUT THIS NEW PROCEDURE, PLEASE CONTACT: THE CLAIMS HELPLINE AT 1-866-782-2782."

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Engine, Equipment and accessories, Exhaust and emissions, Catalytic converter

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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