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Service bulletin POL14-03

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10091863
Published by NHTSA2017-02-16
Manufacturer's numberPOL14-03
Manufacturer's date2015-12-17
NHTSA componentEQUIPMENT; STRUCTURE

NHTSA's summary

WPB: BACKGROUND: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. IN MID-DECEMBER, 2014 LEXUS ANNOUNCED THE REIMBURSEMENT PHASE OF THIS WARRANTY ENHANCEMENT PROGRAM. SINCE THIS ANNOUNCEMENT, LEXUS HAS BEEN DILIGENTLY MAKING PARTS PREPARATIONS FOR THE PARTS REPLACEMENT PHASE OF THIS PROGRAM. DUE TO THE AGE, VOLUME, AND BREADTH OF THE COVERED VEHICLES INVOLVED IN THE PROGRAM, AND THE SIZE AND COMPLEXITY OF DASHBOARD MANUFACTURING, LEXUS WILL BE LAUNCHING THE PART REPLACEMENT PORTION OF THIS PROGRAM IN SEVERAL PHASES; PLEASE REFER TO THE TABLE BELOW FOR PART REPLACEMENT MODEL PHASING.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Body and frame, Equipment and accessories

Vehicles listed
LEXUS ES3502007 to 2008
LEXUS GX4702003 to 2008
LEXUS IS 2502006 to 2008
LEXUS IS 3502006 to 2008
LEXUS LS 4602007
LEXUS RX HYBRID2005 to 2008
LEXUS RX3302004 to 2006
LEXUS RX3502007 to 2009

Listing a model year does not mean every vehicle of it is concerned: the document says which.