# Service bulletin SA278

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10091496
- Published by NHTSA: 2017\-02\-14
- Manufacturer's number: SA278
- Manufacturer's date: 2016\-03\-14
- NHTSA component: EQUIPMENT

## NHTSA's summary

AFTER PANDORA V7.0 WAS RELEASED ON MARCH 7TH, THE FOLLOWING PROBLEMS HAVE BEEN FOUND ON VEHICLE WITH MAZDA CONNECT.NAVIGATION VOICE GUIDANCE WILL SKIP AND CUT OUT LOSING MANY WORDS.PANDORA WILL SUDDENLY DISCONNECT AND MAZDA CONNECT WILL REVERT TO THE PREVIOUSLY USED SOURCE. IF YOU ENCOUNTER A VEHICLE WITH THESE ISSUES, DO NOT ATTEMPT ANY REPAIRS ON THE VEHICLE. THERE IS NOTHING WRONG WITH THE VEHICLE. THIS IS AN ISSUE WITH THE PANDORA APP. HAVE THE CUSTOMER CONTACT PANDORA AT PANDORA\-SUPPORT@PANDORA.COM. NOTE: IF THE PANDORA APP WORKS ON THE CUSTOMER'S PHONE, THEY CAN STREAM PANDORA USING BLUETOOTH.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories

## Vehicles listed

- 2016 MAZDA CX\-3
- 2016 MAZDA CX\-5
- 2014 to 2016 MAZDA MAZDA3
- 2016 MAZDA MAZDA6
- 2016 MAZDA MX\-5

## Other bulletins for the same vehicles and component

- [SA\-027\-24](/bulletins/10254187.md), 2024-05-04, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; UNKNOWN OR OTHER. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- [SA\-008\-24](/bulletins/10251368.md), 2024-03-06, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- [09\-003\-23b](/bulletins/10248385.md), 2024-01-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some customers may complain about infotainment center display: Center display touchscreen operates by itself \(Ghost Touch\). The film of the center display may be peeled off. White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts.
- [SA\-032\-23a](/bulletins/10244679.md), 2023-11-02, Service bulletin: ENGINE AND ENGINE COOLING; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY. If you encounter any type of electrical concern \(e.g, dead battery, engine no start, DTC\(s\) stored...\), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- [09\-032\-23](/bulletins/10243551.md), 2023-10-05, Service bulletin: EQUIPMENT ADAPTIVE/MOBILITY; BACK OVER PREVENTION. SERVICE BULLETIN 09\-031/20 ISSUED ON 09/21/20 IS NO LONGER VALID. IT IS SUPERCEDED BY RECALL 6023G \(“2014\-2018 MAZDA3 AND 2016\-2021 CX\-3 \- REARVIEW IMAGE MAY NOT DISPLAY PROPERLY”\).
- [09\-031\-20b](/bulletins/10240431.md), 2023-08-04, Service bulletin: VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY. Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
- [09\-031/20a](/bulletins/10240427.md), 2023-08-04, Service bulletin: VISIBILITY; EQUIPMENT ADAPTIVE/MOBILITY. Be advised that TSB "09\-031/20 \- REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G \- 2014\-2018 MAZDA3 AND 2016\-2019 CX\-3 \- REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G \- 2014\-2018 MAZDA3 AND 2016\-2019 CX\-3 \- REARVIEW IMAGE MAY NOT DISPLAY PROPERLY
- [SA\-036\-23](/bulletins/10238697.md), 2023-07-05, Service bulletin: STRUCTURE; EQUIPMENT. Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- [SA\-016\-23](/bulletins/10233669.md), 2023-04-04, Service bulletin: EQUIPMENT:ELECTRICAL. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- [09\-003\-23a](/bulletins/10230899.md), 2023-02-02, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT. Some customers may complain about infotainment center display: \- Center display touchscreen operates by itself \(Ghost Touch\). \- The film of the center display may be peeled off. \- White dots may appear on the center display NOTE: The occurrence of the symptoms depends on the vehicle model and the parts. Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit.

JSON: [/v1/bulletins/10091496](/v1/bulletins/10091496)

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