# Service bulletin ITB14\-011C

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10091384
- Published by NHTSA: 2017\-02\-13
- Manufacturer's number: ITB14\-011C
- Manufacturer's date: 2016\-07\-27
- NHTSA component: ENGINE; ELECTRICAL SYSTEM:IGNITION

## NHTSA's summary

"REMOTE ENGINE START NOT WORKING THIS BULLETIN HAS BEEN AMENDED. CHANGES HAVE BEEN MADE TO ITEMS 4 AND 13 IN THE SUPPLEMENTAL DIAGNOSIS TABLE. NO OTHER CHANGES HAVE BEEN MADE. PLEASE DISCARD PREVIOUS VERSIONS OF THIS BULLETIN. SERVICE INFORMATION IF A CUSTOMER STATES THE REMOTE ENGINE START \(RES\) FEATURE OF AN APPLIED VEHICLE IS “NOT WORKING”, MAKE SURE THE SYSTEM IS PROPERLY SET TO OPERATE: \-THE IGNITION IS TURNED OFF \-THE SHIFT SELECTOR IS IN PARK \(P\) \-THE HOOD/DOORS/TRUNK LID/LIFT GATE ARE COMPLETELY CLOSED \-NO OTHER OF THE VEHICLE’S INTELLIGENT KEYS \(I\-KEYS\) ARE INSIDE, OR WITHIN “STARTING” RANGE OF, THE VEHICLE \-THE I\-KEY/KEY FOB \(KEY FOB\) IS WITHIN THE OPERATING RANGE OF 197 FT OR 60 M IF THE ABOVE CONDITIONS ARE MET, RES SHOULD WORK. 1. POINT THE KEY FOB AT THE VEHICLE. 2. PRESS THE LOCK BUTTON. 3. PRESS AND HOLD THE RES BUTTON WITHIN FIVE \(5\) SECONDS OF PRESSING THE LOCK BUTTON UNTIL THE TURN SIGNAL LIGHTS TURN ON. WHENEVER AN APPLIED VEHICLE HAS A CONCERN WITH THE REMOTE ENGINE START \(RES\) FEATURE NOT WORKING PROPERLY, MAKE SURE TO VERIFY THE INCIDENT BEFORE STARTING ANY DIAGNOSIS AND/OR REPLACING PARTS. FOR A BETTER UNDERSTANDING OF THE RES SYSTEM, REFER TO SECTION 3: ""PRE\-DRIVING CHECKS AND ADJUSTMENTS \> REMOTE ENGINE START OF THE APPLIED VEHICLE’S OWNER’S MANUAL. WHEN DIAGNOSING RES OPERATION, USE THE SUPPLEMENTAL RES SERVICE INFORMATION AND SUPPLEMENTAL DIAGNOSIS TABLE \(STARTING ON PAGE 2\) IN ADDITION TO THE ESM."

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Engine, Ignition

## Vehicles listed

- 2013 INFINITI JX35
- 2016 INFINITI Q50
- 2016 INFINITI Q50 HYBRID
- 2013 INFINITI QX56
- 2014 to 2016 INFINITI QX60
- 2014 to 2016 INFINITI QX60 HYBRID
- 2014 to 2016 INFINITI QX80

JSON: [/v1/bulletins/10091384](/v1/bulletins/10091384)

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