# Service bulletin SSM 45914

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10091228
- Published by NHTSA: 2017\-02\-10
- Manufacturer's number: SSM 45914
- Manufacturer's date: 2016\-07\-01
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

SOME 2017 POLICE UTILITY VEHICLES BUILT ON OR BEFORE 6/23/2016 AND EQUIPPED WITH THE DARK CAR OPTION MAY EXHIBIT THE DARK CAR FEATURE NOT ENABLING. TO ADDRESS THIS CONCERN, UPDATE THE AS\-BUILT DATA IN THE BODY CONTROL MODULE \(BCM\). MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN PROGRAMMING AS BUILT DATA. DURING UPDATE PROCESS, WHEN PROMPTED BY IDS TO USE MANUAL OR AUTOMATIC DATA RETRIEVAL, SELECT AUTOMATIC TO OBTAIN THE LATEST CONFIGURATION. USE APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SLTS MANUAL AND CAUSAL PART 15604.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system

## Vehicles listed

- 2017 FORD EXPLORER POLICE INTERCEPT

## Recalls for the same vehicles and component

- [2026005](/recalls/tc/2026005.md), 2026-01-09: Electrical
- [2025554](/recalls/tc/2025554.md), 2025-10-10: Electrical

## Other bulletins for the same vehicles and component

- [25E10\-S1](/bulletins/11037788.md), 2026-10-02, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER; POWER TRAIN. 25E10\-S1 Owner letter
- [25E10\-S1](/bulletins/11035464.md), 2026-08-03, Emissions: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. NEW VEHICLE DELIVERY HOLD \- Emissions Recall 25E10 \- Supplement \#1 Certain 2018\-2020 Model Year F\-150 Vehicles With 3.3L Engines and 2016\-2019 Model Year Explorer, Taurus, and Flex Vehicles With 3.5L Engines Powertrain Control Module \(PCM\) Reprogramming
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [TSB 25\-2570](/bulletins/11025837.md), 2025-12-01, Service bulletin: ELECTRICAL SYSTEM. This article supersedes TSB 24\-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
- [SSM 54366](/bulletins/11025611.md), 2025-11-19, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis \(PC/ED\) or in Section 303\-14 of the Workshop Manual \(WSM\) has been updated to address this concern.
- [21N01 S2](/bulletins/10219060.md), 2022-09-01, Service bulletin: ELECTRICAL SYSTEM. Certain 2016\-2018 Model Year Explorer Vehicles High\-Speed Cooling Fan Motor Relay; Reason for supplement: Vehicles Covered by this Program: all open / unrepaired vehicles from 21B05 \(Police Interceptor Utility Vehicles\) have been added to 21N01 as 21B05 expires August 31, 2022. Owner Notification: Police Interceptor Utility owners who have not completed 21B05 will be mailed a letter describing this change.
- [SSM 50975](/bulletins/10217028.md), 2022-08-02, Service bulletin: ELECTRICAL SYSTEM. Some 2017\-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SOC\) drops below 50%. A warning may also set if the telematic control unit \(TCU\) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account \> Help \> search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- [SSM 50804](/bulletins/10212957.md), 2022-06-01, Service bulletin: ELECTRICAL SYSTEM. Some 2013\-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non\-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third\-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- [21N01\-S1](/bulletins/10205725.md), 2022-01-03, Service bulletin: ELECTRICAL SYSTEM. Certain 2016\-2018 Model Year Explorer Vehicles High\-Speed Cooling Fan Motor Relay ; Reason for supplement: Vehicle Build Date: Ending build date for Chicago Assembly built vehicles has been updated
- [SSM 50375](/bulletins/10205694.md), 2021-12-27, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE. Some 2016\-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.

JSON: [/v1/bulletins/10091228](/v1/bulletins/10091228)

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