# Service bulletin SSM 45893

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10091145
- Published by NHTSA: 2017\-02\-09
- Manufacturer's number: SSM 45893
- Manufacturer's date: 2016\-06\-23
- NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT

## NHTSA's summary

2017 ESCAPE \- EMTC \- FORD ORIGINAL ACCESSORY/FACTORY INVOICED ACCESSORY \(FIA\) REMOTE START \- UNABLE TO ENABLE HVAC MODULE SETTINGS DURING KIT INSTALLATION

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2017 FORD ESCAPE

## Recalls for the same vehicles and component

- [26V011000](/recalls/nhtsa/26V011000.md), 2026-01-15: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER
- [2026004](/recalls/tc/2026004.md), 2026-01-09: Electrical
- [16V617000](/recalls/nhtsa/16V617000.md), 2016-08-24: ELECTRICAL SYSTEM:SOFTWARE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

## Other bulletins for the same vehicles and component

- [25H05 S1](/bulletins/11031792.md), 2026-04-30, Other: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Harvest Program 25H05 – Supplement \#1 Certain 2011\-2021 Model Year Vehicles Software Verification Harvest Program
- [SSM 54601](/bulletins/11029052.md), 2026-02-27, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; UNKNOWN OR OTHER. Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. Unlike the integrated wired keypad, the accessory wireless keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool or from the label printed on the body control module \(BCM\). The Factory Keyless Entry Code application within the diagnostic scan tool will not provide an applicable master code for the accessory wireless keypad. If the wallet card for an accessory keypad is not available, the "Wireless RF Keypad Diagnosis Guide" can be referenced and provides direction on how to retrieve the master code. This guide is located under the Workshop Manual tab \> Accessories \> Installation \> Wireless RF Keypad Diagnosis Guide \> PPT C \> Step C2.\<br /\>\<br /\> Note: The only available keypad for some vehicles from the assembly plant is the accessory wireless keyless entry keypad. The integrated wired keypad cannot be installed on vehicles not equipped from the factory with a wired keyless entry k
- [TSB 25\-2570](/bulletins/11025837.md), 2025-12-01, Service bulletin: ELECTRICAL SYSTEM. This article supersedes TSB 24\-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.
- [SSM 54366](/bulletins/11025611.md), 2025-11-19, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM. Some 2015\-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes \(DTCs\) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. Pinpoint test HK in the Powertrain Control and Emissions Diagnosis \(PC/ED\) or in Section 303\-14 of the Workshop Manual \(WSM\) has been updated to address this concern.
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [SSM 51838](/bulletins/10241627.md), 2023-09-04, Service bulletin: ELECTRICAL SYSTEM. In various 2017\-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the \(SYNC Connect\) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account \> Help \> CHAT or CALL option.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 50975](/bulletins/10217028.md), 2022-08-02, Service bulletin: ELECTRICAL SYSTEM. Some 2017\-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SOC\) drops below 50%. A warning may also set if the telematic control unit \(TCU\) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account \> Help \> search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- [SSM 50873](/bulletins/10214832.md), 2022-06-30, Service bulletin: ELECTRICAL SYSTEM. Some 2017\-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone\-as\-a\-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit \(TCU\)/gateway module \(GWM\)/remote function actuator \(RFA\) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
- [SSM 50804](/bulletins/10212957.md), 2022-06-01, Service bulletin: ELECTRICAL SYSTEM. Some 2013\-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non\-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third\-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.

JSON: [/v1/bulletins/10091145](/v1/bulletins/10091145)

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