# Service bulletin SSM 46129

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10090671
- Published by NHTSA: 2017\-02\-07
- Manufacturer's number: SSM 46129
- Manufacturer's date: 2016\-10\-14
- NHTSA component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY

## NHTSA's summary

SOME 2013\-2016 FUSION/ESCAPE/MKT/FLEX/MKS/TAURUS, 2015\-2016 MKZ/MKC/EDGE AND 2016 MKX VEHICLES MAY EXHIBIT VARIOUS RADIO CONCERNS INCLUDING: SPEAKER STATIC WITH KEY\-OFF, NO AUDIO AFTER VEHICLE IS FIRST STARTED WITH DIAGNOSTIC TROUBLE CODE \(DTC\) U0184, NO VOLUME CONTROL, OR A STUCK CD WITH NO SLOT BLOCKAGE. PRIOR TO STARTING NORMAL DIAGNOSIS FOR ANY OF THESE CONDITIONS, VERIFY THE ACM IS AT THE LATEST CALIBRATION USING IDS VERSION 102.03 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. USE THE APPLICABLE LABOR OPERATION IN SECTION 11 OF THE SLTS MANUAL AND CAUSAL PART 18C869 WHEN CLAIMING THIS REPAIR.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, 12\-volt battery

## Trouble codes named

U0184

## Vehicles listed

- 2015 to 2016 FORD EDGE
- 2013 to 2016 FORD ESCAPE
- 2013 to 2016 FORD FLEX
- 2013 to 2016 FORD FUSION
- 2013 to 2016 FORD TAURUS
- 2015 to 2016 LINCOLN MKC
- 2013 to 2016 LINCOLN MKS
- 2013 to 2016 LINCOLN MKT
- 2016 LINCOLN MKX
- 2015 to 2016 LINCOLN MKZ

## Recalls for the same vehicles and component

- [19V809000](/recalls/nhtsa/19V809000.md), 2019-11-12: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES

## Other bulletins for the same vehicles and component

- [tsb18\-2216](/bulletins/10144195.md), 2018-09-10, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; EQUIPMENT. Some 2012\-2018 Focus Electric, 2013\-2017 C\-Max Energi, and 2013\-2018 Fusion Energi plug\-in hybrid electric vehicles \(PHEV\) may exhibit the high voltage \(HV\) battery failing to charge while connected to the second Generation 120\-volt electric vehicle service equipment \(EVSE\) charge cord. Follow the Service Procedure steps to correct the condition.
- [SSM 46998](/bulletins/10140313.md), 2018-06-11, Service bulletin: ELECTRICAL SYSTEM:STARTER ASSEMBLY; STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. Some 2016\-2018 MKC vehicles built on or before 20\-Sep\-2017 may exhibit a no crank condition due to a discharged battery from the Rear Gate Trunk Module \(RGTM\) keeping the vehicle network awake. This may occur after the vehicle has experienced other liftgate related concerns such as bounce back or latching issues. To correct this condition, reprogram the RGTM to the latest level using Integrated Diagnostic System \(IDS\) or Ford J2534 Diagnostic Software \(FJDS\) version 107.01 or higher. For claiming, use causal part 14B291 and applicable labor operations in section 10 of the service labor time standards \(SLTS\) manual.
- [SSM 47070](/bulletins/10136592.md), 2018-05-14, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. When connecting the Vehicle Communication Module \(VCM\) and Integrated Diagnostic System \(IDS\) or Ford Diagnosis and Repair System \(FDRS\) to the DLC located on the driver side under the steering column at the GWM, make sure that the ignition is off before connecting the VCM. If the ignition is on or the engine is running during the connection, it can result in various warning lights being illuminated with diagnostic trouble codes \(DTCs\), no start or no crank conditions or the IPC inoperative. For Lincoln vehicles, this information is now listed in the Technical Inspection and Post Road Test Sections of ePDI on the PTS website. If a vehicle displays these issues, disconnect the equipment from the DLC and disconnect the vehicle battery. Wait 10 minutes and reinstall with the ignition off. Clear any DTCs present and retest.
- [SSM 46486](/bulletins/10100508.md), 2017-05-24, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016\-2017 FORD OR LINCOLN VEHICLES EQUIPPED WITH SYNC 3 MAY EXHIBIT A BLANK SCREEN OR OTHER VARIOUS SYNC SYMPTOMS ONLY WHEN THE VEHICLE IS IN TRANSPORT MODE. THIS IS CONSIDERED NORMAL DUE TO THE POWER SAVING FEATURES ENABLED WHILE IN TRANSPORT MODE. IT IS BENEFICIAL FOR BATTERY LIFE TO KEEP THE VEHICLE IN TRANSPORT MODE UNTIL THE VEHICLE IS PREPPED FOR SALE. TO PREVENT A SYNC SYSTEM LOCKUP DURING TRANSPORT MODE DEACTIVATION, FOLLOW THE WORKSHOP MANUAL \(WSM\) PROCEDURE EXACTLY ALLOWING TIME FOR THE SYNC SYSTEM TO COMPLETE ITS TASKS SUCH AS FULLY BOOTING UP OR POWERING DOWN AND SHUTTING OFF BEFORE MOVING TO THE NEXT STEP OF THE PROCEDURE. IF THE VEHICLE EXHIBITS A BLANK SCREEN OR SYNC SYMPTOMS AFTER TRANSPORT MODE DEACTIVATION, REFER TO WSM, SECTION 415\-00 FOR NORMAL DIAGNOSIS. THE SYNC VERSION CAN BE CONFIRMED VIA OASIS.
- [SSM 46368](/bulletins/10095763.md), 2017-03-20, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SOME 2016 C\-MAX ENERGI/FOCUS ELECTRIC AND 2016\-2017 FUSION ENERGI VEHICLES BUILT ON OR BEFORE 10\-JUL\-2016, MAY EXHIBIT A 12\-VOLT AND/OR HIGH VOLTAGE BATTERY WITH A LOW STATE OF CHARGE AND/OR AN INTERMITTENT BATTERY DRAW. REPROGRAM THE TELEMATICS CONTROL UNIT \(TCU\) TO THE LATEST LEVEL USING IDS RELEASE 104.01 OR HIGHER. MAKE SURE YOU ARE CONNECTED TO THE INTERNET WHEN ENTERING MODULE PROGRAMMING TO OBTAIN THE LATEST UPDATES. CALIBRATION FILES MAY ALSO BE OBTAINED AT WWW.MOTORCRAFTSERVICE.COM. FOR CLAIMING, USE CAUSAL PART 14G229 AND APPLICABLE LABOR OPERATIONS IN SECTION 10 OF THE SERVICE LABOR TIME STANDARDS \(SLTS\) MANUAL.
- [SSM 46298](/bulletins/10095163.md), 2017-03-15, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. THE EV RANGE AFTER FULLY CHARGING A 2012\-2016 FOCUS ELECTRIC, 2013\-2016 C\-MAX/FUSION ENERGI MAY VARY AFTER EACH CHARGING EVENT. THE WINDOW STICKER INDICATES 0\-19 MILE RANGE FOR 2013\-2016 CMAX/FUSION ENERGI. VARIATION OF EV RANGE MAY NOT INDICATE A BATTERY OR CHARGING CONCERN. EV RANGE IS SIMILAR TO THE DTE DISPLAY ON GASOLINE VEHICLES, EV RANGE WILL VARY WITH DRIVING/OPERATING CONDITIONS. CONDITIONS INCLUDE: EXTREME OUTSIDE TEMPERATURES, TERRAIN, DRIVING STYLE, CITY OR HIGHWAY DRIVING, TIRE PRESSURE, AND USE OF ACCESSORIES. IF THE CUSTOMER REPLACES THE LOW ROLL RESISTANCE TIRES WITH A MORE AGGRESSIVE TREAD THE RANGE WILL SUFFER. USING THE CABIN HEATER AND A/C, WHICH ARE ELECTRIC, WILL ALSO DECREASE EV RANGE. TO TEMPORARILY REMOVE THE IMPACT OF DRIVING/CLIMATE HISTORY, RESET THE LIFETIME SUMMARY OR DRIVING HISTORY BY USING THE SETTINGS MENU ON THE LEFT SIDE OF THE INSTRUMENT CLUSTER, UNDER DISPLAY
- [ASI\-45157](/bulletins/10074778.md), 2016-06-22, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. SUMMARY TO BE PROVIDED ON A FUTURE DATE.
- [SB\-45317](/bulletins/10058665.md), 2015-10-27, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. 2016 MKZ,MKC AND MKX: MY LINCOLN MOBILE APP NOT ABLE TO CONNECT TO VEHICLES EQUIPPED WITH DTC U2100 AND/OR U2101 ON VEHICLES WITH TELEMATICS CONTROL UNIT \*CN
- [SB\-45308](/bulletins/10058660.md), 2015-10-26, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:12V/24V/48V BATTERY. 2015\-2015 FORD ESCAPE: DUE TO CLUSTER RESET VEHICLE MAY EXHIBIT INTERMITTENT BATTERY DRAW WHICH CAN RESULT IN A DEAD BATTERY OR NO START \*CN
- [SB45268](/bulletins/10058593.md), 2015-10-19, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY. FORD: SOME ESCAPE VEHICLES MAY EXPERIENCE A DEAD BATTERY OR A NO START CONDITION DUE TO A POSSIBLE CLUSTER RESET \*CN

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