Service bulletin CS1603FORM

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10090048
Published by NHTSA	2017-02-01
Manufacturer's number	CS1603FORM
Manufacturer's date	2016-08-18
NHTSA component	LATCHES/LOCKS/LINKAGES:DOORS:LATCH; EQUIPMENT

NHTSA's summary

REQUEST FOR REIMBURSEMENT FORM: CS1603 - 2011MY KIA SORENTO DOOR LATCHES CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM - IF YOU HAVE PAID TO HAVE THE FRONT AND/OR REAR DOOR LATCHES REPAIRED OR REPLACED, YOU MAY BE ELIGIBLE FOR REIMBURSEMENT FOR SOME OR ALL OF THAT EXPENSE. MAIL THIS COMPLETED REQUEST FOR REIMBURSEMENT FORM TO KIA, ALONG WITH DOCUMENTATION SPECIFIED BELOW, FOR REVIEW AND CONSIDERATION AT THE FOLLOWING ADDRESS: CONSUMER ASSISTANCE CENTER, KIA MOTORS AMERICA, INC., P.O. BOX 52410, IRVINE, CA 92619-2410

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Equipment and accessories, Latches and locks, Door latch

Vehicles listed
KIA SORENTO	2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
TSB-BOD150R1	2017-08-02. Service bulletin. TSB: FRONT DOOR LATCH - CUSTOMER SATISFACTION PROGRAM (CS1603) - This bulletin provides information regarding the inspection, upgrade and/or replacement of door latches on 2011MY Sorento (XMa) vehicles. Kia has determined that after extended usage over years, the door latches may not function properly when being activated with the outside handle and the door may not open.
PS235R1	2017-08-02. Service bulletin. PITSTOP: HORN ANSWER BACK OR PARKING LAMPS INOP WHEN LOCKING DOORS WITH RKE/SMK FOB - When addressing a customer complaint related to an inoperative parking light confirmation flash, and/or audible answer back when locking the vehicle with the RKE/SMK fob, ensure each door lock position switch (viewable in BCM > Current Data) is displaying the appropriate status and the pad-lid switch (hood switch depressor) is in place on the hood.
CS1603QA	2017-02-01. Service bulletin. Q AND A: CS1603 – 2011 MY KIA SORENTO DOOR LATCHES CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM Q & A
CS1603OWNER	2017-02-01. Service bulletin. OWNER LETTER: CS1603 - CUSTOMER SATISFACTION/WARRANTY EXTENSION PROGRAM - DEAR KIA SORENTO OWNER: KIA MOTORS AMERICA, INC. WOULD LIKE TO THANK YOU FOR PURCHASING A KIA SORENTO. BECAUSE KIA VALUES YOU AS OUR CUSTOMER, WE ARE CONDUCTING A CUSTOMER SATISFACTION PROGRAM REGARDING DOOR LATCHES IN 2011 MY SORENTO VEHICLES.
CS1603DEALERPSM	2017-02-01. Service bulletin. DEALER PARTS AND SERVICE MANAGER MEMO: CS1603 - KIA MOTORS AMERICA, INC. IS CONDUCTING A CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM REGARDING THE DOOR LATCHES IN 2011 MY SORENTO VEHICLES. KIA HAS DETERMINED THAT AFTER EXTENDED USAGE OVER YEARS, THE DOOR LATCHES MAY NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR MAY NOT OPEN (HOWEVER, THE DOOR CAN BE OPENED WHEN ANY INSIDE HANDLE IS ACTIVATED.) • FRONT DOOR LATCHES. IF THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE PROPERLY FUNCTIONING, UPGRADE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES BY INSTALLING A SPACER CLIP TO THE LATCHES. IF THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE NOT PROPERLY FUNCTIONING, REPLACE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES. THIS UPGRADE OR REPLACEMENT WILL BE PERFORMED AT NO COST TO THE CUSTOMER. IF ONE OF THE FRONT DOOR LATCHES HAS ALREADY BEEN REPLACED, THE OTHER FRONT DOOR LATCH WILL BE UPGRADED OR REPLACED AT NO COST TO THE CUSTOMER. • REAR DOOR LATCHES. IN ADDITION, KIA IS EXTENDING THE WARRANTY ON THE REAR DOOR LATCHES FROM 5 YEARS/60,000 MILES TO 10 YEARS/UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. IF, AT ANY TIME WITHIN THE EXTENDED WARRANTY PERIOD, THE CUSTOMER EXPERIENCES THE CONDITION DESCRIBED ABOVE, REPLACE THE REAR DOOR LATCHES AT NO COST TO THE CUSTOMER. THE REMAINDER OF THE BASIC WARRANTY FOR COMPONENTS OTHER THAN THE REAR DOOR LATCHES REMAINS UNCHANGED AT 5 YEARS/60,000 MILES. ALL OTHER WARRANTY TERMS, LIMITATIONS AND CONDITIONS APPLY AND REMAIN UNCHANGED.
CS1603DEALERP	2017-02-01. Service bulletin. DEALER PRINCIPAL MEMO: CS1603 - KIA MOTORS AMERICA, INC. IS CONDUCTING A CUSTOMER SATISFACTION / WARRANTY EXTENSION PROGRAM REGARDING THE DOOR LATCHES IN 2011 MY SORENTO VEHICLES. KIA HAS DETERMINED THAT AFTER EXTENDED USAGE OVER YEARS, THE DOOR LATCHES MAY NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR MAY NOT OPEN (HOWEVER, THE DOOR CAN BE OPENED WHEN ANY INSIDE HANDLE IS ACTIVATED.) • FRONT DOOR LATCHES. IF THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE PROPERLY FUNCTIONING, UPGRADE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES BY INSTALLING A SPACER CLIP TO THE LATCHES. IF THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE NOT PROPERLY FUNCTIONING, REPLACE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES. THIS UPGRADE OR REPLACEMENT WILL BE PERFORMED AT NO COST TO THE CUSTOMER. IF ONE OF THE FRONT DOOR LATCHES HAS ALREADY BEEN REPLACED, THE OTHER FRONT DOOR LATCH WILL BE UPGRADED OR REPLACED AT NO COST TO THE CUSTOMER. • REAR DOOR LATCHES. IN ADDITION, KIA IS EXTENDING THE WARRANTY ON THE REAR DOOR LATCHES FROM 5 YEARS/60,000 MILES TO 10 YEARS/UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. IF, AT ANY TIME WITHIN THE EXTENDED WARRANTY PERIOD, THE CUSTOMER EXPERIENCES THE CONDITION DESCRIBED ABOVE, REPLACE THE REAR DOOR LATCHES AT NO COST TO THE CUSTOMER. THE REMAINDER OF THE BASIC WARRANTY FOR COMPONENTS OTHER THAN THE REAR DOOR LATCHES REMAINS UNCHANGED AT 5 YEARS/60,000 MILES. ALL OTHER WARRANTY TERMS, LIMITATIONS AND CONDITIONS APPLY AND REMAIN UNCHANGED.
TSBBOD150	2017-01-26. Service bulletin. TSB: FRONT DOOR LATCH CUSTOMER SATISFACTION PROGRAM (CS1603) - THIS BULLETIN PROVIDES INFORMATION REGARDING THE INSPECTION, UPGRADE AND/OR REPLACEMENT OF DOOR LATCHES ON 2011MY SORENTO (XMA) VEHICLES. KIA HAS DETERMINED THAT AFTER EXTENDED USAGE OVER YEARS, THE DOOR LATCHES MAY NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR MAY NOT OPEN. * FOR FRONT DOOR LATCHES: VEHICLES MAY HAVE PREVIOUSLY HAD ONE OR BOTH FRONT DOOR LATCHES REPLACED WITH IMPROVED ONES. THEREFORE, EACH VEHICLE MUST BE CONFIRMED IN WEBDCS WHETHER IT IS ELIGIBLE TO HAVE EITHER DRIVER’S OR FRONT PASSENGER’S OR BOTH FRONT DOOR LATCHES INSPECTED, UPGRADED AND/OR REPLACED. IF THE ELIGIBLE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE PROPERLY FUNCTIONING, UPGRADE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES BY INSTALLING A SPACER CLIP TO THE LATCHES. IF THE ELIGIBLE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES ARE NOT PROPERLY FUNCTIONING, REPLACE THE DRIVER AND/OR FRONT PASSENGER DOOR LATCHES WITH NEW ONES. * FOR REAR DOOR LATCHES: KIA IS EXTENDING THE WARRANTY ON REAR DOOR LATCHES FROM 5 YEARS/60,000 MILES TO 10 YEARS/UNLIMITED MILEAGE, STARTING FROM THE DATE OF FIRST SERVICE. IF, WITHIN THE EXTENDED WARRANTY PERIOD, EITHER REAR DOOR LATCH DOES NOT FUNCTION PROPERLY WHEN BEING ACTIVATED WITH THE OUTSIDE HANDLE AND THE DOOR DOES NOT OPEN, REPLACE THE AFFECTED DOOR LATCH WITH A NEW ONE.