# Service bulletin 14395A

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10090043
- Published by NHTSA: 2017\-02\-01
- Manufacturer's number: 14395A
- Manufacturer's date: 2015\-04\-09
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

14395A \- CUSTOMER SATISFACTION PROGRAM \(REVISED LABOR TIME\). ON SOME 2015 MODEL YEAR BUICK ENCORE, LACROSSE, REGAL, AND VERANO; CADILLAC ATS, CTS, ELR, ESCALADE, SRX AND XTS; CHEVROLET COLORADO, CORVETTE, CRUZE, EQUINOX, IMPALA, MALIBU, SILVERADO, SONIC, SPARK, SS, SUBURBAN, TAHOE, TRAX, AND VOLT; AND GMC CANYON, SIERRA, TERRAIN, AND YUKON VEHICLES, A PERFORMANCE ISSUE WITH THE ONSTAR® MODULE MIGHT IMPACT THE VEHICLE'S BATTERY LIFE. THIS CAN CAUSE A DEAD BATTERY IF THE VEHICLE IS NOT STARTED FOR APPROXIMATELY 4 DAYS. THIS CONDITION CAN OCCUR EVEN IF THE ONSTAR® SYSTEM IS NOT ACTIVE. DEALERS ARE TO REPLACE THE ONSTAR® MODULE. IF THE CUSTOMER DOES NOT HAVE AN ACTIVE ONSTAR® SUBSCRIPTION, THE ONSTAR® MODULE IS TO BE DEACTIVATED AFTER REPLACEMENT.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system

## Vehicles listed

- 2015 BUICK ENCORE
- 2015 BUICK LACROSSE
- 2015 BUICK REGAL
- 2015 BUICK VERANO
- 2015 CADILLAC ATS
- 2015 CADILLAC CTS
- 2015 CADILLAC ELR
- 2015 CADILLAC ESCALADE
- 2015 CADILLAC SRX
- 2015 CADILLAC XTS
- 2015 CHEVROLET CHEVEROLET SS
- 2015 CHEVROLET COLORADO
- 2015 CHEVROLET CORVETTE
- 2015 CHEVROLET CRUZE
- 2015 CHEVROLET EQUINOX
- 2015 CHEVROLET IMPALA
- 2015 CHEVROLET MALIBU
- 2015 CHEVROLET SILVERADO 1500
- 2015 CHEVROLET SONIC
- 2015 CHEVROLET SPARK
- 2015 CHEVROLET SUBURBAN
- 2015 CHEVROLET TAHOE
- 2015 CHEVROLET TRAX
- 2015 CHEVROLET VOLT
- 2015 GMC CANYON
- 2015 GMC TERRAIN
- 2015 GMC YUKON

## Recalls for the same vehicles and component

- [2024294](/recalls/tc/2024294.md), 2024-05-24: Electrical
- [2019325](/recalls/tc/2019325.md), 2019-06-28: Electrical
- [2018481](/recalls/tc/2018481.md), 2018-09-07: Electrical
- [16V502000](/recalls/nhtsa/16V502000.md), 2016-07-05: ELECTRICAL SYSTEM:IGNITION; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)
- [16V422000](/recalls/nhtsa/16V422000.md), 2016-06-10: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- [2016292](/recalls/tc/2016292.md), 2016-06-08: Electrical
- [2016191](/recalls/tc/2016191.md), 2016-04-28: Electrical
- [16V257000](/recalls/nhtsa/16V257000.md), 2016-04-28: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
- [15V640000](/recalls/nhtsa/15V640000.md), 2015-10-09: ELECTRICAL SYSTEM:IGNITION
- [2015458](/recalls/tc/2015458.md), 2015-10-08: Electrical

## Other bulletins for the same vehicles and component

- [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [25\-NA\-087](/bulletins/11017595.md), 2025-05-02, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
- [23\-NA\-001](/bulletins/11017252.md), 2025-04-28, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM. This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
- [13\-08\-116\-001K](/bulletins/11017244.md), 2025-04-25, Service bulletin: ELECTRICAL SYSTEM. The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.
- [24\-NA\-098](/bulletins/11017207.md), 2025-04-24, Service bulletin: ELECTRICAL SYSTEM; UNKNOWN OR OTHER. This service bulletin provides information for dealers/technicians on Service Programming System \(SPS\) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- [15\-06\-03\-001F](/bulletins/11017031.md), 2025-04-15, Service bulletin: ELECTRICAL SYSTEM. This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries.
- [21\-NA\-043](/bulletins/11014230.md), 2025-02-12, Service bulletin: VISIBILITY/WIPER; SERVICE BRAKES; ENGINE; ELECTRICAL SYSTEM; WHEELS. This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold \(prepping\) to the customer.
- [18\-NA\-180](/bulletins/11013239.md), 2025-01-30, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information.
- [09\-06\-04\-026Z](/bulletins/11013069.md), 2025-01-23, Service bulletin: ENGINE; POWER TRAIN; ELECTRICAL SYSTEM. This bulletin provides information on identifying Non\-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.

JSON: [/v1/bulletins/10090043](/v1/bulletins/10090043)

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