# Service bulletin 13322B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10089941
- Published by NHTSA: 2017\-01\-31
- Manufacturer's number: 13322B
- Manufacturer's date: 2015\-06\-11
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

13322B \- CUSTOMER SATISFACTION PROGRAM \(REVISED POPULATION AND SERVICE PROCEDURE\). CERTAIN 2010 MODEL YEAR BUICK LACROSSE; CADILLAC SRX; CHEVROLET EQUINOX; GMC TERRAIN AND 2011 MODEL YEAR BUICK LACROSSE; BUICK REGAL; CADILLAC SRX; CHEVROLET CRUZE; CHEVROLET EQUINOX; GMC TERRAIN VEHICLES EQUIPPED WITH NAVIGATION RADIOS MAY EXPERIENCE VARIOUS PERFORMANCE ISSUES INCLUDING CLOCK INACCURACY, NAVIGATION\-ROUTE RESETS, LOSS OF RADIO\-STATION PRESETS, AND TIME\-SHIFT MALFUNCTION \(LINK\). ALSO INVOLVED ARE SOME 2012 MODEL YEAR CADILLAC SRX VEHICLES THAT WERE BUILT FOR JAPAN AND KOREA ONLY. IN GENERAL THESE CONDITIONS ARE NOT EVIDENT WITH NEW RADIOS, ALTHOUGH THEY DEVELOP OVER TIME WITH NORMAL RADIO USAGE. DEALERS ARE TO INSPECT THE RADIO SOFTWARE VERSION AND, IF NECESSARY, REPROGRAM THE RADIO\-CONTROL MODULE AND, IF NECESSARY, RECALIBRATE THE AUDIO SYSTEM.

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Electrical system, Software

## Vehicles listed

- 2010 to 2011 BUICK LACROSSE
- 2011 BUICK REGAL
- 2010 to 2012 CADILLAC SRX
- 2011 CHEVROLET CRUZE
- 2010 to 2011 CHEVROLET EQUINOX
- 2010 to 2011 GMC TERRAIN

## Other bulletins for the same vehicles and component

- [PIP5146](/bulletins/10253405.md), 2024-04-22, Service bulletin: SERVICE BRAKES, AIR:ANTILOCK:CONTROL UNIT/MODULE; ELECTRICAL SYSTEM:SOFTWARE. Chatter Or Bind Feel On Turns.
- [20\-NA\-132](/bulletins/10252774.md), 2024-04-05, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- [PIC5741B](/bulletins/10247034.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. Multiple DTCs Set When Using Scan Tool Device.
- [PIC5741A](/bulletins/10247033.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE. Multiple DTCs Set When Using Scan Tool Device.
- [PIC5687C](/bulletins/10246982.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Checking Smartphone Bluetooth Software Update Status
- [PIC5677A](/bulletins/10246981.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Timeshift Function Inoperative.
- [130089004H](/bulletins/10246623.md), 2023-12-11, Service bulletin: VISIBILITY:WINDSHIELD; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING:LIGHTING CONTROL MODULE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; VEHICLE SPEED CONTROL:THROTTLE:THROTTLE POSITION SENSOR \(TPS\). Car and Truck Fix it Right the First Time Issues
- [130089003](/bulletins/10246614.md), 2023-12-11, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Vehicle Software Enhancements
- [PIP5632G](/bulletins/10230683.md), 2023-01-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.
- [PIP4902Q](/bulletins/10230682.md), 2023-01-30, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to send the session logs to General Motors Technical Assistance Center for further assistance on the vehicle in question.

JSON: [/v1/bulletins/10089941](/v1/bulletins/10089941)

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