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Service bulletin 13322B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10089941
Published by NHTSA2017-01-31
Manufacturer's number13322B
Manufacturer's date2015-06-11
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

13322B - CUSTOMER SATISFACTION PROGRAM (REVISED POPULATION AND SERVICE PROCEDURE). CERTAIN 2010 MODEL YEAR BUICK LACROSSE; CADILLAC SRX; CHEVROLET EQUINOX; GMC TERRAIN AND 2011 MODEL YEAR BUICK LACROSSE; BUICK REGAL; CADILLAC SRX; CHEVROLET CRUZE; CHEVROLET EQUINOX; GMC TERRAIN VEHICLES EQUIPPED WITH NAVIGATION RADIOS MAY EXPERIENCE VARIOUS PERFORMANCE ISSUES INCLUDING CLOCK INACCURACY, NAVIGATION-ROUTE RESETS, LOSS OF RADIO-STATION PRESETS, AND TIME-SHIFT MALFUNCTION (LINK). ALSO INVOLVED ARE SOME 2012 MODEL YEAR CADILLAC SRX VEHICLES THAT WERE BUILT FOR JAPAN AND KOREA ONLY. IN GENERAL THESE CONDITIONS ARE NOT EVIDENT WITH NEW RADIOS, ALTHOUGH THEY DEVELOP OVER TIME WITH NORMAL RADIO USAGE. DEALERS ARE TO INSPECT THE RADIO SOFTWARE VERSION AND, IF NECESSARY, REPROGRAM THE RADIO-CONTROL MODULE AND, IF NECESSARY, RECALIBRATE THE AUDIO SYSTEM.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
BUICK LACROSSE2010, 2011
BUICK REGAL2011
CADILLAC SRX2010, 2011, 2012
CHEVROLET CRUZE2011
CHEVROLET EQUINOX2010, 2011
GMC TERRAIN2010, 2011

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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