# Service bulletin 45821

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10089403
- Published by NHTSA: 2017\-01\-24
- Manufacturer's number: 45821
- Manufacturer's date: 2016\-06\-24
- NHTSA component: EQUIPMENT

## NHTSA's summary

"45821 \- SERVICE UPDATE. THE PURPOSE OF THIS SERVICE UPDATE IS TO PROVIDE THE CUSTOMER WITH A GOODWILL GIFT TO OFFSET CUSTOMER INCONVENIENCE, RESTORE CONFIDENCE IN GM, AND MAINTAIN LOYALTY TO GM. THE VEHICLES INVOLVED IN THIS SERVICE UPDATE HAVE PREVIOUSLY HAD THE CONSOLE LID LATCH REPLACED UNDER GM RECALL 16370. SOME OF THESE VEHICLES MAY HAVE RECEIVED A REPLACEMENT LATCH THAT IS INCORRECT FOR THE VEHICLE. THESE CUSTOMERS ARE NOW BEING ASKED TO BRING THEIR VEHICLE BACK IN FOR THE CORRECT LATCH UNDER CUSTOMER SATISFACTION PROGRAM 45820. FOR THEIR INCONVENIENCE, DEALERS ARE TO OFFER THE CUSTOMER A SELECTION OF ONE OF THE AVAILABLE GOODWILL TOOLS LISTED IN THIS BULLETIN. BECAUSE EACH CUSTOMER HAS UNIQUE PREFERENCES, PLEASE OFFER ALL OF THE OPTIONS FOUND IN THIS BULLETIN TO THE CUSTOMER AND ALLOW THEM TO SELECT THE ONE THAT BEST SUITS THEIR SITUATION. PLEASE NOTE THAT NOT ALL VEHICLES IN NONCOMPLIANCE RECALL 16370 HAVE HAD AN INCORRECT CONSOLE LID LATCH REPAIR, AND SO THEY MAY NOT BE INCLUDED IN THIS SERVICE UPDATE. THE GOODWILL OFFER DESCRIBED IN THIS BULLETIN SHOULD BE PRESENTED TO THE INVOLVED CUSTOMER WHEN THEY PICK UP THEIR VEHICLE AFTER HAVING CUSTOMER SATISFACTION PROGRAM 45820 PERFORMED ON THE VEHICLE. "

## The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

## Components

Equipment and accessories

## Vehicles listed

- 2016 CHEVROLET COLORADO
- 2016 GMC CANYON

## Recalls for the same vehicles and component

- [2015575](/recalls/tc/2015575.md), 2015-11-30: Accessories

## Other bulletins for the same vehicles and component

- [20\-NA\-132](/bulletins/10253527.md), 2024-04-23, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- [17\-NA\-052](/bulletins/10253526.md), 2024-04-23, Service bulletin: WHEELS; EQUIPMENT. This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.
- [20\-NA\-132](/bulletins/10252774.md), 2024-04-05, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; EQUIPMENT. This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- [PIT5401E](/bulletins/10252174.md), 2024-04-01, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Inoperative with No Communication and DTC U0184
- [23\-NA\-103](/bulletins/10252126.md), 2024-03-29, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center \(TAC\).
- [11\-00\-89\-005X](/bulletins/10251889.md), 2024-03-19, Service bulletin: EQUIPMENT. This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy \(U.S. Only\).
- [07\-00\-89\-037S](/bulletins/10251888.md), 2024-03-19, Service bulletin: EQUIPMENT. This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- [24\-NA\-040](/bulletins/10251635.md), 2024-03-15, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center \(WPC\) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- [16NA011](/bulletins/10250067.md), 2024-02-12, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Infotainment System Will Not Return to Media After Bluetooth Call Ends
- [PIT6122](/bulletins/10250006.md), 2024-02-12, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). This Preliminary information communicates to dealers of a known issue with failed map update

JSON: [/v1/bulletins/10089403](/v1/bulletins/10089403)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%2045821&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10089403&vehicle=Service%20bulletin%2045821)