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Service bulletin SB 438

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10089281
Published by NHTSA2017-01-20
Manufacturer's numberSB 438
Manufacturer's date2016-10-26
NHTSA componentELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

THIS SERVICE BULLETIN INFORMS AFFECTED CUSTOMERS THAT DUE TO INCORRECT PROGRAMMING OF THE MULTIPLEX CONTROLLER, ON MODEL YEAR 2016 AND 2017 MCI J4500 MODEL COACHES EQUIPPED WITH PARKER MULTIPLEXING SYSTEM, COACHES MAY EXPERIENCE THE WARNING TELL-TALE LIGHTS NOT ILLUMINATING FOR THE DPF, DEF AND TAG AXLE FAULT CONDITIONS, AND ON CUMMINS ISX EQUIPPED COACHES, THE FAN PROGRAMMING DOES NOT PERFORM AS DESIGNED, RESULTING IN THE STOP ENGINE WARNING TELL-TALE LIGHT ILLUMINATING AND THE HOT ENGINE PROTECTION SHUTDOWN FEATURE INITIATING. MCI WILL REMEDY THE AFFECTED COACHES AT NO COST TO CUSTOMERS.

The document

No address for NHTSA's copy can be built for this communication. Ask the dealer for it by the manufacturer's number.

Components

Electrical system, Software

Vehicles listed
MCI J45002016 to 2017

Listing a model year does not mean every vehicle of it is concerned: the document says which.